Key Accounts Executive (Customers Retention)
Cartrack Asia · Jakarta Selatan, Indonesia
Sekilas tentang pekerjaan ini
Cartrack Asia mencari Key Accounts Executive (Customers Retention) untuk mengelola dan mempertahankan hubungan dengan pelanggan yang sudah ada. Posisi ini berfokus pada dukungan pelanggan, peluang pertumbuhan akun, dan pencapaian target retensi di Jakarta Selatan.
Tugas utama
- Menjaga hubungan dengan pelanggan yang sudah ada.
- Menjelaskan produk, fitur, dan layanan terbaru kepada klien.
- Mengidentifikasi peluang upselling dan cross-selling.
- Membantu pelanggan mengoptimalkan penggunaan platform dan layanan.
- Menangani pertanyaan serta berkoordinasi untuk menyelesaikan masalah klien.
Kualifikasi utama
- Diploma atau gelar di bidang Bisnis, Marketing, Komunikasi, atau bidang terkait.
- Fasih berbahasa Inggris lisan dan tulisan.
- Pengalaman 1–3 tahun di account management, customer success, atau sales diutamakan.
- Memiliki keterampilan komunikasi dan interpersonal yang kuat.
- Mampu membangun hubungan klien jangka panjang dan bekerja mandiri.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cartrack Asia.
Deskripsi pekerjaan
Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility Manage and maintain relationships with existing customers. Proactively contact clients to introduce and explain the latest products, features, and services. Ensure customers fully understand and maximize the value of their current packages. Identify upselling and cross-selling opportunities within the existing client base. Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner. Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively. Maintain accurate records of customer interactions and updates in the CRM system. Achieve retention, engagement, and revenue growth targets. Requirements Diploma or Degree in Business, Marketing, Communications, or related field.
Must be Fluent in English (written & spoken). 1–3 years of experience in account management, customer success, or sales (preferred). Strong communication and interpersonal skills. Ability to build rapport and maintain long-term client relationships. Customer-centric mindset with a consultative approach. Self-motivated results-driven, and able to work independently. Comfortable making outbound calls and conducting client follow-ups.