Senior Quality Assurance (QA) - Telemarketing
Cartrack Asia · Jakarta Selatan, Indonesia
Sekilas tentang pekerjaan ini
Cartrack Asia mencari Senior Quality Assurance (QA) - Telemarketing untuk menilai kualitas panggilan penjualan dan membantu pembinaan agen. Posisi di Jakarta Selatan ini ditujukan bagi kandidat dengan pengalaman minimal lima tahun dalam audit panggilan penjualan dan coaching agen.
Tugas utama
- Menilai dan memberi skor pada panggilan penjualan inbound dan outbound.
- Berkoordinasi dengan Team Lead dan Trainer untuk menyampaikan hasil QA kepada agen.
- Memberikan umpan balik, saran jawaban, dan rencana tindakan kepada agen.
- Mengonsolidasikan skor QA serta menyusun laporan harian, mingguan, dan bulanan.
- Menyampaikan umpan balik terhimpun kepada manajer dan supervisor.
Kualifikasi utama
- Diploma atau gelar Sarjana.
- Minimal 5 tahun pengalaman mengaudit panggilan penjualan dan melatih agen.
- Berpengalaman mengaudit panggilan telemarketing inbound dan outbound.
- Memahami metrik, model, dan struktur penjualan.
- Fasih berbahasa Inggris; memiliki keterampilan analitis, coaching, menyimak, dan perhatian detail.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cartrack Asia.
Deskripsi pekerjaan
We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility: Assess and rate inbound and outbound "sales" calls according to company quality standards. Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis. Provide concise feedback with advisable reply and valuable action plan. Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
Provide consolidated feedback to managers and supervisors on a daily and weekly basis. Requirements: Diploma or Bachelors Degree Holder. Strong background in Sales/Telemarketing call audits , assessing and rating inbound and outbound calls according to company quality standards. Owns a deep understanding on Sales Metrics, Model and Structures. At least 5 years of experience in auditing sales calls and coaching agents. Fluent in English is a must Attention to Detail Analytical Skills Coaching Skills Listening Skills and is Objective