Customer Relations Insight and Analytics Staff
SMN Group · Menara Pertiwi, Jakarta Selatan, DKI Jakarta, Indonesia
Sekilas tentang pekerjaan ini
SMN Group membuka posisi Customer Relations Insight and Analytics Staff untuk mendukung pelaporan dan analisis bagi pemangku kepentingan internal serta rapat pelanggan atau operator. Posisi ini terbuka bagi lulusan baru hingga kandidat dengan pengalaman 0–2 tahun, dan berlokasi di Menara Pertiwi, Jakarta Selatan.
Tugas utama
- Mengumpulkan, menggabungkan, dan memvalidasi data dari berbagai tim dan sistem.
- Mengembangkan dan memelihara dashboard menggunakan Excel dan Looker.
- Menyusun laporan berkala dan insight bisnis untuk pemangku kepentingan internal.
- Mendukung rapat pelanggan atau operator dengan laporan kinerja dan materi analisis.
- Menyusun notulen rapat serta memelihara dokumentasi dan pelacak tindak lanjut.
Kualifikasi utama
- S1 Sistem Informasi, Ilmu Komputer, Statistik, Data Science, Teknik, atau bidang terkait.
- Pengalaman 0–2 tahun di analitik data, pelaporan, atau business intelligence; lulusan baru dipersilakan.
- Mahir Microsoft Excel, termasuk Pivot Tables, Power Query, fungsi lookup, dan pembuatan dashboard.
- Kemampuan dasar Python atau R untuk analisis data.
- Mengenal Looker Studio atau tools BI lain; pengalaman telekomunikasi atau ISP menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs SMN Group.
Deskripsi pekerjaan
About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: | | | What You Will Do: Collect, consolidate, and validate data from multiple teams and operational systems. Develop and maintain dashboards using Excel and Looker. Prepare periodic reports and business insights for internal stakeholders. Support customer or operator meetings by providing performance reports and analytical materials.
Prepare Meeting Minutes (MoM) and maintain meeting documentation and action trackers. Collaborate with cross-functional teams to gather information and support reporting needs. What You Will Need: Bachelor's Degree in Information Systems, Computer Science, Statistics, Data Science, Engineering, or a related field. 0-2 years of experience in data analytics, reporting, business intelligence, or related areas (fresh graduates are welcome).
Proficiency in Microsoft Excel, including Pivot Tables, Power Query, lookup functions, and dashboard creation. Basic proficiency in Python or R for data analysis. Familiarity with Looker Studio or other BI tools. Strong analytical, communication, and documentation skills. Ability to work effectively with cross-functional stakeholders. Experience in the telecommunications or ISP industry is a plus.