Operations Excellence - COE
Golden Agri-Resources (SMART) · DKI Jakarta
Sekilas tentang pekerjaan ini
Golden Agri-Resources (SMART) membuka posisi Operations Excellence - COE di DKI Jakarta. Peran ini mengelola inisiatif continuous improvement di seluruh SSC serta mendukung peningkatan layanan, efisiensi proses, dan transformasi bisnis.
Tugas utama
- Mengelola inisiatif continuous improvement di seluruh SSC.
- Mendukung peningkatan kecepatan, kualitas, efisiensi, dan efektivitas layanan.
- Memimpin tim menganalisis isu dan menyelidiki penyimpangan atau ketidaksesuaian.
- Mengawasi business case, roadmap, dan implementasi proyek untuk mencapai manfaat nyata.
- Memantau kinerja SLA serta mengidentifikasi peluang perbaikan berdasarkan umpan balik dan benchmark industri.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Golden Agri-Resources (SMART).
Deskripsi pekerjaan
General Accountabilities
- Manage continuous improvement (CI) initiatives across SSC
- Responsible for supporting strategic goals to improve speed of service, quality of service delivery, process efficiency and effectiveness, and business process innovation and transformation
- Manage a team in performing analysis, identify key issues and relationships, and conduct investigations into reasons for variances, exceptions or discrepancies
- Oversee business case for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits
- Successfully manage program timeline, resources and deliverables, present regularly to stakeholders and team members
- Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers and Team Leads, tracking performance statistics from the SLA Report and benchmarking against the industry.
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