Spa Assistant Manager | AYANA Komodo
AYANA Hospitality · Komodo, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Spa Assistant Manager untuk mengawasi operasional harian dan mendukung mutu layanan serta kepuasan tamu. Posisi ini berlokasi di Komodo dan ditujukan bagi kandidat dengan pengalaman supervisi minimal 2–3 tahun di lingkungan spa atau perhotelan.
Tugas utama
- Mengawasi operasional bar harian dan memastikan layanan sesuai standar merek.
- Memantau biaya minuman, inventaris, dan pemesanan stok.
- Membantu penjadwalan, pelatihan, dan evaluasi kinerja staf.
- Berkolaborasi dengan departemen terkait untuk promosi, acara, dan peningkatan layanan minuman.
- Menangani interaksi, masukan, dan keluhan tamu secara profesional.
Kualifikasi utama
- Pengalaman minimal 2–3 tahun dalam peran supervisi di spa atau perhotelan.
- Memahami operasional spa, perawatan, program wellness, dan standar layanan tamu.
- Memiliki keterampilan kepemimpinan, kerja sama, dan komunikasi yang baik.
- Mampu menangani keluhan serta mendukung pendapatan melalui upselling dan penjualan ritel.
- Memahami sistem pemesanan spa, pelaporan operasional, serta standar higiene dan keselamatan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
The Spa Assistant Manager is responsible for overseeing daily spa operations to ensure smooth service flow, excellent guest experiences, and the achievement of operational targets in line with AYANA standards. This role supports team performance, service quality, and overall guest satisfaction while maintaining the hotel’s standards and wellness experience.
- Supervise and support day-to-day bar operations, ensuring service is efficient, courteous, and aligned with brand standards.
- Monitor beverage cost, inventory, and ordering processes to ensure profitability and stock availability.
- Assist in scheduling, staff training, performance reviews, and promoting a positive working environment.
- Collaborate with relevant departments to implement promotions, events, and beverage service enhancements.
- Handle guest interactions, feedback, and complaints with professionalism and urgency to ensure high guest satisfaction.
Requirements
- Minimum 2–3 years of experience in a supervisory role within a spa or hospitality environment.
- Strong knowledge of spa operations, treatments, wellness programs, and guest service standards.
- Good leadership, teamwork, and communication skills with a service-oriented mindset.
- Ability to handle guest concerns professionally and support revenue achievement through upselling and retail initiatives.
- Familiar with spa booking systems, operational reporting, and hygiene, safety, and sanitation standards.