Cruise Manager | AYANA Komodo
AYANA Hospitality · Komodo, Indonesia
Sekilas tentang pekerjaan ini
Cruise Manager di AYANA Komodo bertanggung jawab mengelola operasi kapal dan pelayaran, memastikan keselamatan, serta memberikan pengalaman tamu yang baik. Posisi ini berlokasi di Komodo, Indonesia, dan ditujukan bagi kandidat dengan pengalaman minimal empat tahun di operasi cruise, yacht, atau marine, termasuk dua tahun dalam peran pengawasan atau manajerial.
Tugas utama
- Memimpin operasi harian kapal dan pelayaran sesuai standar keselamatan.
- Memantau cuaca dan mengoordinasikan izin berlayar serta kepatuhan regulasi.
- Mengoordinasikan layanan tamu dan menangani permintaan serta keluhan.
- Mengelola jadwal, pengarahan, evaluasi, dan pelatihan kru.
- Mengawasi kesiapan kapal, pemeliharaan, biaya operasional, dan keberlanjutan lingkungan.
Kualifikasi utama
- Diploma atau Sarjana di bidang Hospitality, Tourism, Maritime, atau terkait.
- Minimal empat tahun pengalaman operasi cruise, yacht, atau marine.
- Minimal dua tahun pengalaman dalam peran pengawasan atau manajerial.
- Sertifikasi keselamatan maritim valid, seperti Basic Safety Training (BST) dan First Aid, atau bersedia memperolehnya.
- Menguasai regulasi maritim dan fasih berbahasa Inggris serta Bahasa Indonesia.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
As a Cruise Manager at AYANA Komodo, you will be responsible for overseeing cruise and boat operations, ensuring safe, efficient, and seamless activities while delivering exceptional guest experiences. You will lead and coordinate the cruise team, maintain operational readiness, and ensure that all activities comply with applicable maritime regulations and AYANA's service standards.
- Lead daily cruise and boat operations, ensuring safety, efficiency, and compliance with maritime regulations.
- Monitor weather conditions, coordinate sailing permits, and ensure compliance with safety procedures and Komodo National Park regulations.
- Ensure excellent guest experiences by coordinating onboard services, handling guest requests, and resolving complaints.
- Manage, supervise, and develop cruise crew through work scheduling, regular briefings, performance evaluations, and training.
- Oversee vessel readiness, maintenance coordination, operational costs, and environmental sustainability practices.
Requirements
- Diploma or Bachelor's degree in Hospitality, Tourism, Maritime, or a related field.
- Minimum 4 years of experience in cruise, yacht, or marine operations, including 2 years in a supervisory or managerial role.
- Holds valid maritime safety certifications, such as Basic Safety Training (BST) and First Aid, or is willing to obtain them.
- Strong knowledge of maritime regulations, sailing permits, passenger manifests, and Komodo National Park regulations.
- Strong leadership, crisis management, and communication skills; fluent in English and Bahasa Indonesia.