Senior Outlet Manager - JimBARan Lounge | AYANA Midplaza, JAKARTA
AYANA Hospitality · Central Jakarta, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Outlet Manager berpengalaman untuk mengelola operasional outlet di AYANA Midplaza, Jakarta. Posisi ini mencakup pengelolaan layanan pelanggan, staf, persediaan, kinerja keuangan, dan pemasaran.
Tugas utama
- Mengelola operasional outlet, staf, jadwal, dan layanan pelanggan
- Menjaga kepuasan pelanggan serta menangani keluhan
- Mengelola persediaan dan pemesanan perlengkapan
- Memantau penjualan, pengeluaran, dan profitabilitas outlet
- Menyusun strategi pemasaran untuk menarik pelanggan dan meningkatkan pendapatan
Kualifikasi utama
- Pengalaman minimal 3 tahun di posisi serupa dalam industri hospitality
- Gelar di bidang Hospitality Management atau bidang terkait
- Keterampilan kepemimpinan dan manajemen yang kuat
- Pengetahuan operasional food and beverage, termasuk perencanaan menu dan pengendalian biaya
- Fasih berbahasa Inggris dan Indonesia
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.
Responsibilities
- Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
- Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
- Manage inventory and stock levels, including ordering and replenishing supplies
- Monitor financial performance of the outlets, including sales, expenses, and profitability
- Create and implement marketing strategies to attract new customers and increase revenue
- Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
- Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
- Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards
Requirements
- Minimum of 3 years' experience in a similar position in the hospitality industry
- All-day-dining concept experience will be an advantage
- Degree in Hospitality Management or related field
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks
- Knowledge of food and beverage operations, including menu planning and cost control
- Proficient in Microsoft Office and restaurant management software
- Fluent in English and Indonesian