Senior Associate Product Operations Manager - Flight
Traveloka · Banten, Indonesia
Sekilas tentang pekerjaan ini
Traveloka mencari Senior Associate Product Operations Manager - Flight untuk mengelola operasional pasar penerbangan, memastikan inventaris akurat dan dapat dipesan, serta menangani masalah bersama tim terkait. Posisi di Banten, Indonesia ini ditujukan bagi profesional dengan pengalaman relevan minimal lima tahun.
Tugas utama
- Memantau ketersediaan inventaris, daya saing tarif, akurasi harga, dan performa pemesanan.
- Menyelidiki masalah melalui SQL, dashboard, log API, dan catatan transaksi.
- Mengevaluasi routing pemasok, tarif, caching, dan perilaku pemesanan.
- Mengoordinasikan penyelesaian masalah lintas tim hingga hasilnya terverifikasi.
- Menjalankan perubahan konfigurasi dengan pengujian, pemantauan, dan rencana rollback.
Kualifikasi utama
- Minimal 5 tahun pengalaman relevan di operasional produk penerbangan atau bidang terkait.
- Memahami distribusi penerbangan, koneksi pemasok, tarif, inventaris, alur pemesanan, dan penerbitan tiket.
- Mahir menggunakan SQL, menganalisis payload API, dan menyelidiki log.
- Memiliki kemampuan analitis, pemecahan masalah, serta pertimbangan komersial dan operasional.
- Mampu memiliki tanggung jawab hingga masalah terselesaikan dan berkomunikasi lintas fungsi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Traveloka.
Deskripsi pekerjaan
About the Role
Traveloka is looking for a Product Operations Specialist to independently own operational delivery for an assigned flight market. You will combine technical investigation, analytical skills and commercial judgment to ensure travelers can access competitive, accurate and bookable flight inventory.
Key Responsibilities
- Monitor inventory availability, fare competitiveness, price accuracy and booking and ticket issuance performance, prioritizing issues based on customer and business impact.
- Investigate issues using SQL, dashboards, API logs and transaction records across airline-direct, GDS, NDC and third-party suppliers, identifying root causes and recommending solutions.
- Evaluate supplier routing, fares, caching and booking behavior, balancing competitiveness, conversion, reliability, supplier costs and operational risk.
- Coordinate resolution across Business, Integration, Supply Platform, Engineering and Customer Care, maintaining ownership through to verified outcomes.
- Execute approved configuration changes with appropriate testing, monitoring and rollback plans, verifying transaction status before retrying uncertain bookings or issuance.
- Maintain operational playbooks, address recurring issues and improve workflows through validated AI and automation tools, partnering with Operational Excellence on shared initiatives.
Requirements
- Minimum 5 years of relevant experience in flight product operations, airline distribution, travel technology, supplier integration or a related field.
- Applied knowledge of flight distribution, supplier connections, fares, inventory, booking flows and ticket issuance.
- Hands-on proficiency in SQL, API payload analysis and log investigation, with strong analytical and problem-solving skills.
- Sound commercial and operational judgment, with the ability to interpret metrics, evaluate trade-offs and recommend safe, effective actions.
- Demonstrated ownership and cross-functional communication skills, with experience driving issues to resolution and improving workflows or playbooks; AI or automation experience is an advantage.