Senior Collection Manager

About the Team

Traveloka's Financing team makes travel more accessible through credit, instalment, and pay-later solutions for millions of customers across Southeast Asia. Customer Collection sits at the heart of that promise: when a traveller borrows to take their trip, we are the team that makes repayment fair, clear, and humane — keeping our lending sustainable while treating every customer with respect.

You will build collection journeys that work across markets with very different credit infrastructure, payment habits, and regulations. The work is operational and analytical at once: you shape repayment strategies, sharpen the playbooks behind each customer touchpoint, and turn what you see on the ground into better processes. If you want measurable impact in a region where consumer lending is still being written, this is where you do it.

About the Job

As a Senior Manager in Customer Collection, you are leading multiple teams or the most complex parts of Traveloka's financing recovery operation. You develop and implement the operational plans tied to the domain's must-win battles, with a direct effect on the domain's overall results, and you are accountable for the decisions and course of action across your area.

You manage communications through discussion and compromise and hold decision authority on short-term operational issues within collections. The problems you own are complex, weighing operational, financial, and human-capital impact at once. You coach, allocate, and review the work of a team and develop the next layer of leaders — across a single market's practices.

• Lead multiple collection teams or programs, owning recovery and efficiency outcomes, and develop and implement the operational plans that deliver them through your leaders and analysts, and set the collection strategy and operating model, and drive the analytics, segmentation, and treatment design behind it, with decision authority on the operational calls.
• Develop the next layer of leaders — coaching, allocating, and reviewing the work of managers and senior analysts — and build the organisational capability the function needs to scale.
• Drive operational excellence: standardise what works, automate manual effort, and continuously raise recovery while lowering cost-to-collect, enhancing existing policies and processes.
• Manage communications and influence Risk, Product, Data, and Finance through discussion and compromise on credit policy, product design, and the book's health.
• Own the governance of external collection partners and agencies, including performance and compliance.
• Ensure the function meets regulatory and fair-treatment standards in your market, and shape policy proactively.
• Lead high-impact transformation initiatives — new platforms, models, or operating models — from strategy to delivery, weighing operational, financial, and people impact.

Job Requirements

• You have at least 8 years in collections, credit, or lending, including leading managers and multi-team or multi-market scope.
• You have a strong track record of delivering recovery and efficiency outcomes at scale and transforming how collections operate.
• You think strategically about the lending book — how collections, risk, and product decisions connect to commercial results.
• You build leaders and high-performing teams, and you raise the capability of the whole organisation, not just your own.
• You are analytically credible — you can challenge models and data and set the standard for evidence-based decisions.
• You navigate complex, multi-jurisdiction regulation and external-partner ecosystems with authority.
• You influence senior cross-functional stakeholders and align them behind a shared plan.
• You have a degree in a quantitative, finance, or business field; an advanced degree is a plus.
• You communicate with clarity and impact at leadership level; you are fluent in English and operate across multiple market languages.
• You have led a multi-market collections organisation through significant growth or regulatory change.
• You have introduced advanced analytics, ML-driven treatment models, or AI-assisted collection tooling at scale.
• You bring deep credentials from a leading regional bank, lender, or fintech where collections were a core competency.

Join Us

If you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you.

We review every application. If your background is a strong fit, you will hear from us within 5 business days.

We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better. If that is what you are looking for, apply.