Reservations Agent
Minor International · Ubud, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Reservations Agent di Minor International, Anda menangani reservasi tamu di Anantara Ubud Bali Resort, Ubud. Peran ini juga mencakup koordinasi dengan departemen terkait dan membantu meningkatkan pendapatan kamar melalui upselling serta cross-selling.
Tugas utama
- Menangani reservasi kamar, pembatalan, perubahan, dan permintaan tamu.
- Menjawab pertanyaan reservasi melalui telepon, email, dan kanal komunikasi lain.
- Memasukkan dan memperbarui detail reservasi dalam sistem hotel.
- Berkoordinasi dengan Front Office, Sales, Revenue Management, dan departemen lain.
- Menindaklanjuti reservasi sementara, daftar tunggu, dan reservasi yang belum dikonfirmasi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Minor International.
Deskripsi pekerjaan
Job Location
Anantara Ubud Bali Resort


Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
- Handle room reservations, cancellations, amendments, and guest requests.
- Respond to reservation inquiries through phone, email, and other communication channels.
- Provide accurate informed
- Enter and maintain reservation details accurately in the hotel system.
- Follow up on tentative, waitlist, and unconfirmed reservations.
- Coordinate with Front Office, Sales, Revenue Management, and other departments regarding reservations.
- Ensure all special requests and guest preferences are properly recorded and communicated.
- Assist in maximizing room revenue through effective upselling and cross-selling.
- Handle guest concerns and reservation-related issues professionally.
- Prepare and review daily reservation reports as required.
- Maintain accurate records and follow hotel reservation procedures and standards.
- Build positive relationships with guests, travel agents, and business partners.
- Maintain confidentiality of guest and hotel information.
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