HR Helpdesk Officer
Golden Agri-Resources (SMART) · DKI Jakarta
Sekilas tentang pekerjaan ini
HR Helpdesk Officer di Golden Agri-Resources (SMART) berbasis di DKI Jakarta menangani pertanyaan dan permintaan terkait HR melalui telepon atau service request tool, serta menjaga mutu dan akurasi penyelesaian. Posisi ini ditujukan bagi lulusan S1 semua jurusan dengan pengalaman Customer Service 1–2 tahun.
Tugas utama
- Menangani pertanyaan dan permintaan HR melalui telepon atau service request tool.
- Memastikan kualitas dan akurasi solusi sebelum disampaikan.
- Mencatat dan membahas umpan balik karyawan dengan supervisor.
- Meningkatkan produktivitas, kompetensi, serta konsistensi kualitas kerja.
- Memahami proses dan aplikasi HR untuk meningkatkan efektivitas layanan.
Kualifikasi utama
- S1 semua jurusan dengan IPK minimal 3,00.
- Pengalaman Customer Service minimal 1–2 tahun.
- Kemampuan bahasa Inggris lisan dan tulisan yang baik.
- Keterampilan analitis, ketelitian, dan akurasi yang kuat.
- Kemampuan komunikasi dan koordinasi lintas tim/departemen yang baik.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Golden Agri-Resources (SMART).
Deskripsi pekerjaan
Job description summary
The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks
Job Description
- Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction
- Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered
- Knowing how to measures the performance as individual
- Proactively improve proficiency and productivity and drives consistent work quality
- Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services
- Ensures that Helpdesk practice is always aligned to the mission / vision
- Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development
Job Requirements
- Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00.
- Minimum 1–2 years of experience in Customer Service
- Good command of English, both written and spoken, for communication and work documentation.
- Strong analytical, detail-oriented, and accuracy skills.
- Good communication and coordination skills across teams/departments.
- Able to work independently and as part of a team, with initiative in improving work processes.
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"