Value Added Service (Transport) Specialist
Blibli · Kota Jakarta Pusat
Sekilas tentang pekerjaan ini
Blibli mencari Value Added Service (Transport) Specialist di Jakarta Pusat untuk mengelola operasional transportasi dan instalasi produk dari toko offline Blibli Electronic. Posisi penuh waktu ini dimulai dengan masa kontrak 6 bulan dan ditujukan bagi kandidat dengan pengalaman 1–4 tahun di bidang terkait.
Tugas utama
- Mengelola proses transportasi dan instalasi produk dari toko offline Blibli Electronic.
- Mengawasi vendor transportasi, logistik, dan instalasi sesuai standar serta SLA.
- Mengevaluasi kinerja vendor berdasarkan indikator operasional.
- Memantau aktivitas pengiriman dan instalasi serta mengidentifikasi kendala.
- Menangani keterlambatan, pengiriman gagal, masalah instalasi, dan keluhan pelanggan bersama vendor.
Kualifikasi utama
- Pengalaman 1–4 tahun di operasi transportasi, logistik, last-mile, atau bidang terkait.
- Pengalaman langsung mengelola dan mengevaluasi vendor 3PL, transportasi, atau instalasi.
- Memahami operasi last-mile, pemantauan SLA, pengiriman gagal, dan pemecahan masalah.
- Pengalaman mengelola kinerja vendor, indikator, evaluasi, dan tindak lanjut perbaikan.
- Pengalaman menangani pengiriman atau instalasi elektronik maupun barang berukuran besar menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Blibli.
Deskripsi pekerjaan
Blibli Electronic is part of Blibli Group — a retail chain specializing in basic and essential electronic needs. We’re expanding nationwide to provide trusted, high-quality products at affordable prices, supported by excellent customer service. Here, you’ll be part of a team that helps customers find solutions for their everyday technology needs — ensuring every store visit reflects Blibli’s promise of quality, care, and reliability.
As Value Added Service (Transport) Specialist you will be responsible for overseeing the end-to-end transportation and installation operations supporting our growing network of Blibli Electronic offline retail stores. You will work closely with third-party logistics (3PL), transportation, and installation vendors, ensuring they consistently meet our operational standards, delivery timelines, cost expectations, and agreed Service Level Agreements (SLAs).
What You will Working On
- Manage and oversee the end-to-end transportation and installation process for products purchased through Blibli Electronic offline stores.
- Manage and supervise third-party transportation, logistics, and installation vendors, ensuring operational activities are executed according to agreed standards and SLAs.
- Regularly evaluate vendor performance based on key operational indicators such as on-time delivery, installation completion, service quality, customer complaints, failed deliveries, and other relevant metrics.
- Monitor day-to-day delivery and installation activities and proactively identify operational issues that may impact the customer experience.
- Coordinate with transportation and installation vendors to resolve delivery delays, failed deliveries, installation issues, customer complaints, and other operational exceptions.
Qualifications
- Minimum 1–4 years of experience in transportation operations, logistics operations, last-mile delivery, retail logistics, vendor management, installation services, or related fields.
- Hands-on experience in managing and evaluating third-party logistics, transportation, or installation vendors.
- Good understanding of last-mile delivery operations, particularly delivery performance, SLA monitoring, failed delivery management, and operational troubleshooting.
- Experience handling delivery and/or installation operations for electronics, home appliances, furniture, or other bulky products would be highly advantageous.
- Experience in vendor performance management, including setting performance indicators, conducting vendor evaluations, and following up on corrective actions.
- Good understanding of transportation and logistics cost components, with experience in vendor rate negotiation and cost optimization being an advantage.
Why You’ll Love Working Here
We believe growth happens when people are empowered to learn, improve, and contribute with confidence. At Blibli, you’ll work with collaborative teams, supportive leaders, and meaningful challenges that help you grow professionally while supporting a larger transformation journey. This is your opportunity to build expertise, make an impact, and continue growth — transforming together.
*this position will start as 6 months contract period for a full-time position