Researcher - UX & Consumer Insight
Blibli · Kota Jakarta Pusat
Sekilas tentang pekerjaan ini
Blibli mencari UX Researcher untuk menggali wawasan pengguna dan mendukung keputusan tim Product, Design, dan Business dalam mengembangkan pengalaman produk. Posisi ini berlokasi di Kota Jakarta Pusat dan ditujukan bagi kandidat dengan pengalaman 2–3 tahun di bidang riset terkait.
Tugas utama
- Melakukan riset kualitatif dan kuantitatif dari perencanaan hingga pelaporan
- Menggali kebutuhan, perilaku, motivasi, dan kendala konsumen
- Menerjemahkan temuan riset menjadi rekomendasi untuk keputusan bisnis dan produk
- Menyusun serta mempresentasikan hasil riset kepada pemangku kepentingan
- Berkolaborasi dengan tim Product, Design, Business, dan Data
Kualifikasi utama
- S1 IT, HCI, Psikologi, Antropologi, Sosiologi, atau bidang terkait
- Pengalaman 2–3 tahun di UX Research, Product Research, Consumer Insights, atau bidang terkait
- Menguasai riset kualitatif dan kuantitatif serta proyek riset end-to-end
- Mahir menggunakan tools riset, survei, dan analisis data
- Fasih berbahasa Indonesia dan Inggris
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Blibli.
Deskripsi pekerjaan
About the Role
Blibli is on a journey to become Indonesia’s #1 e-commerce platform — built on trust, innovation, and care. We’re creating better experiences for customers, merchants, brands, and sellers through technology, collaboration, and a deep commitment to quality. Here, every idea matters, and every action helps us grow stronger together.
As a UX Researcher, you’ll help uncover user insights that shape the future of Blibli’s products and experiences. Every research initiative you lead helps us better understand user needs, behaviors, and motivations, enabling Product, Design, and Business teams to make informed decisions and deliver experiences that are relevant, intuitive, and impactful for millions of users across Indonesia.
What You'll Do
- Conduct end-to-end qualitative and quantitative research, from defining research objectives and methodology, to data collection, analysis, synthesis, and reporting.
- Conduct research to understand consumer needs, behaviors, motivations, attitudes, pain points, and decision-making.
- Apply appropriate research methods, including interviews, FGDs, usability testing, surveys, concept testing, observation, internal data analysis, and secondary research.
- Translate research findings into clear recommendations that support product, customer experience, marketing, and business decisions.
- Develop and present research deliverables and insights to cross-functional stakeholders.
- Collaborate with Product, Design, Business, Data, and other teams to address strategic research questions.
Qualifications
- Bachelor's degree in IT, HCI, Psychology, Anthropology, Sociology, or related fields.
- 2-3 years of experience in UX Research, Product Research, Consumer Insights, Behavioral Research, or related areas.
- Strong expertise in qualitative and quantitative research, with proven experience leading end-to-end research projects and translating findings into actionable insights.
- Excellent analytical, critical thinking, communication, stakeholder management, and presentation skills.
- Proficient in research, survey, and data analysis tools.
- Fluent in Bahasa Indonesia and English.
- Able to manage multiple stakeholders and projects in a fast-paced environment while maintaining high research quality and rigor.
Why You’ll Love Working Here
We believe growth happens where people feel safe to share, fail, and try again. Here, you’ll find teammates who push you to do better, not harder — and leaders who listen before they lead. Whether you’re learning something new or teaching what you know, there’s always room to grow together.