TikTok Shop - International Settlement Solution Expert - Indonesia

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

The Settlement Operations team ensures accurate and timely settlement processes for the logistics and transportation business. The team handles billing validation, reconciliation, rate card maintenance, and monthly settlement preparation, while collaborating closely with Operations, Finance, and Product teams to resolve discrepancies and drive process improvements.

• Handle day-to-day settlement operations for logistics/transportation business, including billing logic understanding, charge validation, issue tracking and closure.
• Perform regular reconciliation work (e.g., invoice vs. shipment/waybill vs. Settlement vs. payment data), investigate discrepancies and drive resolution.
• Support rate card validation and maintenance to ensure data accuracy, clear version control, and traceability.
• Assist in monthly settlement preparation, pre-payment checking, cost breakdown and basic analysis.
• Collaborate with cross-functional teams (Operations, Finance, Product/Data) to troubleshoot billing/reconciliation process issues and support continuous improvements.
• Follow company data security and compliance requirements, handle data properly, and ensure authorized access and secure usage.

Minimum Qualification(s)

• Bachelor's degree in Audit of Finance.
• 5 years of experience in data reconciliation, audit or financial analysis.
• Independently manage multi-system reconciliation (e.g., TMS vs system billing vs vendor invoice) ensuring completeness and data quality.
• Advanced Excel skills: Pivot, Power Query, XLOOKUP; able to build reliable reconciliation models and anomaly detection templates.
• English working proficiency; able to communicate, read and understand complex business rules and system documentation.

Preferred Qualification(s)

• Experience with logistics, payment or large-volume waybill reconciliation
• Good ownership and cross-team collaboration skills. Collaborate with product/tech teams on billing system defects; write logic change specs and validate accuracy of online tools.
• Strong data sense; quickly identify anomaly patterns and pinpoint root causes (missing data, logic errors, definition mismatches).
• Strong logical thinking, extremely detail-oriented, capable of structured problem-solving and able to document findings into structured reports and improvement proposals.