Driver Operations Associate (Longhaul Delivery)
Lalamove · Jakarta
Sekilas tentang pekerjaan ini
Sebagai Driver Operations Associate (Longhaul Delivery) di Lalamove, Anda mendukung operasional driver dan pengiriman jarak jauh di Jakarta, termasuk memantau kinerja serta menjalankan inisiatif untuk meningkatkan pasokan dan pemenuhan pesanan. Posisi ini ditujukan bagi kandidat dengan pengalaman 1–2 tahun di bidang operasi, logistik, manajemen pasokan, ride-hailing, atau industri terkait.
Tugas utama
- Memantau dan menganalisis metrik harian, mingguan, dan bulanan.
- Menjalankan inisiatif aktivasi dan keterlibatan driver untuk meningkatkan jumlah driver aktif dan pemenuhan pesanan.
- Berkolaborasi dengan tim Demand untuk menjaga pemenuhan pesanan dan keandalan pasokan.
- Menganalisis kinerja driver aktif dan merekomendasikan perbaikan, termasuk untuk pengiriman jarak jauh.
- Memimpin tim kecil untuk mencapai target metrik dan menjalankan operasional.
Kualifikasi utama
- Gelar sarjana, diutamakan bidang Manajemen, Operasi, atau terkait.
- Pengalaman 1–2 tahun di bidang operasi, logistik, manajemen pasokan, ride-hailing, atau industri terkait.
- Kemampuan komunikasi tertulis dan lisan dalam bahasa Inggris.
- Mahir menggunakan Google Spreadsheets dan Slides.
- Keterampilan komunikasi dan interpersonal yang kuat serta nyaman berkomunikasi dengan driver.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Lalamove.
Deskripsi pekerjaan
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.
Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.
Think you are up for it? Apply now and join us as #OneLalamove!
The recruitment process will be carried out in English, and only shortlisted candidates will be notified.
What you'll do
- Monitor and analyze daily, weekly, and monthly metrics performance
- Create and execute driver activation initiatives to increase active drivers, including communications, campaign, incentives, bonuses.
- Work closely with Demand teams to ensure order fulfillment, projects & maintain supply reliability.
- Monitor active driver performance and provide insight & recommendation to improve supply which includes, but not limited to, long-distance delivery performance
- Lead a small team to achieve metrics targets and deliver excellent execution.
- Initiate driver engagement initiatives such as: *(targeted communication, incentives, or campaigns)* to improve order response rate / fulfillment
What we seek
- Strong communication and interpersonal skills.
- Analytic and problem-solving mindset with the ability to act quickly on operational issues.
- Ability to multitask and thrive in a fast-paced environment.
- Strong sense of ownership, attention to detail, and ability to collaborate across teams.
- Comfortable communicating with drivers.
What you'll need
- Bachelor’s degree from a reputable university, preferably in Management, Operations, or related fields.
- Minimum 1-2 years of experience in operations, logistics, supply management, ride-hailing or related industries
- Good written and verbal communication skills in English.
- Proficiency in Google Spreadsheets and Slides.