TikTok Shop - GTL Logistics -Operations Manager - Indonesia
TikTok Shop by Tokopedia · Jakarta Utara, Indonesia
Sekilas tentang pekerjaan ini
TikTok Shop by Tokopedia membuka posisi GTL Logistics - Operations Manager untuk mengawasi operasional pengiriman dan hub. Posisi ini berlokasi di Jakarta Utara, dengan penempatan yang dapat mencakup Sumatera, Jabodetabek, atau Jawa Timur, dan mensyaratkan pengalaman supervisi minimal 3 tahun.
Tugas utama
- Mengawasi operasional harian hub first mile dan last mile di Jabodetabek.
- Mengendalikan biaya tenaga kerja, pasokan kurir, dan rekonsiliasi COD.
- Membina Supervisor dan Hub Lead terkait keselamatan serta praktik kerja.
- Mencapai KPI layanan, biaya, produktivitas, kualitas, dan kepuasan pelanggan.
- Berkolaborasi dengan tim lintas fungsi untuk meningkatkan efisiensi operasional.
Kualifikasi utama
- Gelar sarjana Administrasi Bisnis, Logistik, atau bidang terkait.
- Pengalaman minimal 3 tahun dalam peran supervisi operasional pengiriman first mile dan last mile.
- Menguasai Microsoft Office dan perangkat lunak manajemen logistik.
- Memahami prinsip logistik serta proses pengiriman first mile dan last mile.
- Bersedia ditempatkan di Sumatera, Jabodetabek, atau Jawa Timur.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs TikTok Shop by Tokopedia.
Deskripsi pekerjaan
About The team
Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.
Job Responsibilities
- Overseas and supervise end to end processes daily hub operations in Jabodetabek area (First mile & Last Mile operations)
- Maintain and control Manpower cost, courier supply and also COD process in accurate reconciliation of settlement courier
- Provide coaching and support to Spv, and Hub Lead to ensure compliance with safety regulations and best practices.
- Achieve all KPI related with service to customer, cost, productivity, quality, & customer satisfaction
- Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.
- Ensure the direction of strategy is consistent.
Minimum Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in first mile & last-mile delivery operations, with a minimum of [3] years in a supervisory role.
- Proficiency in Microsoft Office and logistics management software.
- Strong understanding of logistics principles and first mile & last-mile delivery processes.
- Ready to be placed in Sumatera / Jabodetabek / East Java
Preferred Qualifications
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Flexibility to work in a fast-paced and dynamic environment.
- Good communication and attitude