SME BD & Partnership Expert
DOKU · HO Jakarta, Jakarta Selatan, DKI Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Posisi SME BD & Partnership Expert di DOKU berfokus pada penjualan kepada merchant SME, pengembangan peluang bisnis, dan pengelolaan kemitraan. Peran ini ditujukan bagi kandidat dengan pengalaman minimal 2 tahun di B2B atau enterprise sales, dan berlokasi di Jakarta Selatan.
Tugas utama
- Menghasilkan prospek dan mengembangkan peluang bisnis dengan merchant baru.
- Mengoordinasikan integrasi dan proses onboarding merchant.
- Memantau kinerja merchant dan menjaga kemitraan tetap produktif.
- Membangun hubungan profesional dengan merchant, mitra perbankan, dan pemangku kepentingan.
- Menyiapkan proposal penjualan dan dokumentasi kontrak.
Kualifikasi utama
- S1 Bisnis, Ekonomi, Komunikasi, atau bidang terkait.
- Minimal 2 tahun pengalaman B2B atau enterprise sales.
- Memahami solusi payment gateway: VA, QRIS, Card Payment, Disbursement, dan Wallet.
- Memiliki kemampuan negosiasi dan presentasi serta commercial acumen yang kuat.
- Mampu berkomunikasi dengan baik dalam Bahasa Indonesia dan Inggris.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DOKU.
Deskripsi pekerjaan
Job Title : SME Outbound Sales Job Summary : Execute small medium enterprise sales strategies and achieve revenue targets for key SME merchants. Identify, approach, and convert new business opportunities in strategic industries. Manage day-to-day relationships with assigned merchants, including issue handling and performance reviews. Prepare and present commercial proposals, fee schemes, and product solutions.
Coordinate cross-functionally with Product, Operations, and Finance teams to ensure smooth merchant onboarding and service delivery. Conduct regular business reviews and provide account growth recommendations. Monitor sales pipeline and performance metrics to support forecasting and reporting. Job Responsibility : Drive lead generation and expand business opportunities with new merchants to support TPT and TPV growth targets.
Coordinate and ensure a smooth integration and onboarding process for merchant partners. Monitor and manage merchant performance to maintain active and productive partnerships. Build and sustain strong professional relationships with merchants, banking partners, and other key stakeholders. Collect, document, and communicate merchant feedback to support product and service improvement.
Identify merchant challenges and collaborate with internal teams to provide effective solutions and enhance the overall merchant experience. Manage administrative activities related to merchant data, including the preparation of sales proposals and contract documentation. Job Challenge : Acquiring competitive merchants in a rapidly evolving fintech market.
Driving merchant performance amid tight margins and shifting behavior. Cross-functional coordination to ensure smooth delivery of merchant requirements Technical Competency : Sales pipeline management Negotiation and closing skills CRM tools & merchant lifecycle understanding Basic payment and integration knowledge Good analytical skills with data-driven decision-making mindset.
Soft Competency : Strong communication in both Bahasa Indonesia and English. High adaptability, initiative, and teamwork in a fast-paced environment. Problem solving and adaptability Leadership and team coordination Job Specification : Bachelor’s Degree in Business, Economic, communication, or a related field. Min. 2 years Experience in B2B or enterprise-level sales, preferably in fintech, banking, or digital payment industries.
Strong understanding of payment gateway solutions (VA, QRIS, Card Payment, Disbursement, and Wallet). Excellent negotiation and presentation skills with strong commercial acumen. Ability to manage multiple enterprise clients and maintain long-term partnerships.