SILKHQ Customer Service Staff Pyk. SHL
Samudera Indonesia · Jakarta Selatan
Sekilas tentang pekerjaan ini
Samudera Indonesia membuka posisi SILKHQ Customer Service Staff Pyk. SHL untuk menangani komunikasi pelanggan serta dokumen dan proses ekspor-impor. Posisi ini berlokasi di Jakarta Selatan dan mensyaratkan pengalaman minimal 2 tahun di air freight.
Tugas utama
- Menjawab pertanyaan pelanggan dan memberikan informasi sesuai kebutuhan.
- Mengumpulkan serta menganalisis data pasar dan tren untuk strategi pemasaran.
- Mengelola materi pemasaran, seperti brosur dan materi promosi.
- Memastikan kelengkapan dokumen PEB/PIB dan arsip ekspor-impor.
- Memastikan verifikasi pembayaran akurat dan tepat waktu.
Kualifikasi utama
- Minimal S1 jurusan apa pun dan pengalaman kerja 2 tahun di air freight.
- Memahami freight forwarding, kegiatan ekspor-impor, dan domestik.
- Mampu menggunakan Microsoft Word, Excel, PowerPoint, dan komputer.
- Mampu bekerja dalam tim serta memiliki pengalaman organisasi.
- Memahami aspek MK3L/QHSE; kemampuan bahasa Inggris tertulis dan lisan menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Samudera Indonesia.
Deskripsi pekerjaan
Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.
Main Responsibilities
- Collect and analyze market data and trends to assist in development of sales and marketing strategies.
- Communicate with customers to answer customer's questions, provide information, and evaluate their needs.
- Manage marketing content, including advertising materials, brochures and other promotional materials.
- Build and maintain strong relationships with customers.
- Availability of accurate and valid PEB/PIB documents
- Availability of complete document archives to support the export and import process
- Availability of valid, accurate and timely payment verification
General Responsibilities
- Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department's work area.
- Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
- Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
- Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.
Qualifications
- Minimum Bachelor's degree in any major - Minimum 2 years of work experience in air freight.
- Good English language skills (written and spoken) are a plus.
- Computer literacy (Microsoft Word, Excel, PowerPoint, etc.).
- Understanding of freight forwarding, export-import and domestic activities.
- Able to work in a team and have organizational experience.
- Understanding of MK3L/QHSE aspects.
Join us and help create the future of logistics!