Customer Service
Manjo Teknologi Indonesia · JAKARTA SELATAN, DKI JAKARTA, ID
Sekilas tentang pekerjaan ini
Manjo Teknologi Indonesia mencari Customer Service untuk mengelola layanan pelanggan dan operasional transaksi. Posisi ini berlokasi di Jakarta Selatan, DKI Jakarta.
Tugas utama
- Menangani pertanyaan, keluhan, dan permintaan pelanggan serta merchant.
- Memastikan keluhan pelanggan dan transaksi diselesaikan sesuai SLA.
- Memantau penyelesaian transaksi harian dan ketepatan pemrosesan pembayaran.
- Memverifikasi data transaksi dan merekonsiliasi selisih settlement.
- Berkoordinasi dengan tim internal dan mitra pembayaran untuk menyelesaikan masalah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Manjo Teknologi Indonesia.
Deskripsi pekerjaan
Customer Service Operations – Job Description
- Manage daily customer service operations, including handling customer and merchant inquiries, complaints, and requests.
- Monitor and ensure all customer issues and transaction-related complaints are resolved within the established Service Level Agreement (SLA).
- Handle and monitor daily transaction settlement to ensure accuracy and timely payment processing.
- Verify transaction data and perform reconciliation to identify settlement discrepancies between internal systems, merchants, and payment partners.
- Monitor pending, failed, and unmatched transactions and ensure proper follow-up and resolution.
- Coordinate with internal teams, including Finance, Operations, IT, and payment partners, to resolve customer and settlement-related issues.
- Prepare daily operational and settlement reports, ensuring accurate transaction records and documentation.
- Monitor customer service performance and identify recurring issues to recommend improvements in service quality and operational efficiency.
- Maintain good communication with merchants and ensure customer satisfaction through effective service and problem-solving.
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