Customer Service Associate (Contract Based)
ATI Business Group · Central Jakarta (Harmoni)/South Tangerang(BSD)
Sekilas tentang pekerjaan ini
Customer Service Associate di ATI Business Group mendukung pelanggan klien dalam proses pemesanan penerbangan, termasuk pertanyaan ticketing, refund, dan layanan sebelum penerbangan. Posisi ini ditujukan bagi kandidat berpengalaman 1–3 tahun di bidang customer service dan berlokasi di Central Jakarta (Harmoni) atau South Tangerang (BSD), sesuai kebutuhan operasional.
Tugas utama
- Menangani pertanyaan dan keluhan terkait pemesanan, perubahan, dan pembatalan tiket pesawat
- Memberikan bantuan terkait ticketing, refund, dan layanan sebelum penerbangan
- Memeriksa detail transaksi dan menangani ketidaksesuaian pada platform pemesanan
- Mengelola permintaan pelanggan dan memenuhi tenggat Service Level Agreement (SLA)
Kualifikasi utama
- Sarjana dari jurusan apa pun
- Pengalaman 1–3 tahun di bidang customer service
- Kemampuan bahasa Inggris tingkat lanjut (C1), lisan dan tulisan
- Teliti, analitis, dan mampu memecahkan masalah
- Bersedia bekerja di kantor dan menjalani shift bergilir 24/7
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs ATI Business Group.
Deskripsi pekerjaan
Passionate about the travel industry and creating positive experiences for others? Here's an opportunity to put your customer service skills and problem-solving abilities into action! If you enjoy helping people, navigating challenges, and making a difference through every customer interaction, we'd love to hear from you!
As a Customer Service Associate, you'll become part of our Customer Facing team, supporting customers of one of our valued clients throughout their flight booking journey. From handling ticketing inquiries to assisting with refunds and preflight services, you'll play an important role in ensuring customers receive accurate, timely, and helpful solutions.
Key Responsibilities
- Handle and resolve customer inquiries and complaints regarding flight ticket bookings, modifications, cancellations, and other related services.
- Provide accurate and timely assistance by utilizing product knowledge in ticketing, refunds, and preflight services.
- Deliver high-quality customer support in English, ensuring clear and effective communication with customers.
- Navigate booking platforms, verify transactional details, and identify discrepancies to ensure accurate processing and effective problem resolution.
- Prioritize and manage daily customer inquiries and ticketing issues efficiently while meeting established Service Level Agreement (SLA) deadlines.
Is this you?
- Bachelor's degree in any major.
- Minimum 1–3 years of proven experience in customer service, particularly in handling customer interactions, inquiries, and complaints.
- Advanced English proficiency (C1 level), with strong written and verbal communication skills.
- Strong analytical, logical reasoning, and problem-solving abilities, with the ability to assess situations and provide effective solutions.
- High attention to detail, particularly when handling customer information, booking records, and transactional data.
- Ability to manage strict deadlines, prioritize workloads, and work independently with minimal supervision.
- Willingness to work on-site at our Central Jakarta or BSD City office, depending on operational needs.
- Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.
- Previous experience in the travel industry or familiarity with ticketing processes is a strong advantage.