Import Customer Service Officer
MSC · Jakarta, ID
Sekilas tentang pekerjaan ini
Sebagai Import Customer Service Officer di MSC, Anda menangani kebutuhan pelanggan terkait proses impor serta memastikan koordinasi kargo dan dokumen berjalan lancar. Posisi ini berlokasi di Jakarta.
Tugas utama
- Menangani pertanyaan, komunikasi, keluhan, dan penyelesaian masalah pelanggan.
- Menyiapkan Notice of Arrival (NOA) dan memastikan akurasi informasi pengiriman.
- Memantau pergerakan kargo, jadwal kapal, koneksi feeder, dan pengiriman prioritas.
- Berkoordinasi dengan terminal, broker, consignee, agen, dan tim internal.
- Memproses permintaan detention demurrage, COD, perubahan BL, dan tindak lanjut short shipment.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs MSC.
Deskripsi pekerjaan
Manage customer inquiries related to shipment status, billing, free time, cargo availability, and Bill of Lading (BL) requests. Handle inbound and outbound customer communications via phone, email, and digital channels. Prepare and send Notice of Arrival (NOA) and ensure shipment information accuracy. Process detention demurrage inquiries, COD requests, BL amendments and short shipment follow-up.
Monitor cargo movements, vessel schedules, feeder connections, and priority shipments to provide proactive customer updates. Coordinate with terminals, brokers, consignees, agents, and internal teams to ensure smooth cargo release and delivery. Handle customer complaints, resolve service issues, and provide timely solutions. Support customer onboarding, registration updates, KYC compliance, and digital platform services.
Review and maintain shipment documentation, local charges, consignee details, and operational records. Manage special cargo shipments and ensure compliance with company policies and shipping regulations. Prepare operational reports and support continuous process improvement initiatives. Perform other duties assigned by the Import Customer Service Supervisor/ Customer Service Manager.