Senior Associate, Client Services Operations, Operations
DBS · Jakarta Head Office
Sekilas tentang pekerjaan ini
DBS mencari Senior Associate, Client Services Operations untuk mengelola proses operasional Client Services serta mendukung pengawasan dan pengembangan staf. Posisi Operations penuh waktu ini berlokasi di Jakarta Head Office dan ditujukan bagi kandidat dengan pengalaman perbankan minimal 2 tahun.
Tugas utama
- Memastikan aktivitas Client Services akurat, lengkap, dan sesuai prosedur serta regulasi.
- Mengelola proses operasional Client Services dan menindaklanjuti pertanyaan klien atau unit lain.
- Mendukung Head of CS dalam membina, melatih, dan mengawasi staf.
- Memastikan pengarsipan dokumen tertata dan akses dokumen asli dibatasi.
- Mendukung peninjauan proses, pengujian BCP/DRP, dan koordinasi dengan mitra bisnis.
Kualifikasi utama
- Pengalaman perbankan minimal 2 tahun di bidang Operations.
- Pengalaman di custody operations lebih disukai.
- Memahami Custody Operations.
- Memahami Capital Market dan Banking Regulation.
- Memahami aplikasi Custody/Back Office.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Responsible for the correctness and completeness of the client services activities in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines.
- Support Head of CS to assist in coaching and supervising all staff in Client Services.
- Ensure documents have been file systematically and original documents are only accessible to authorized staff members.
- Support Head of CS to review staff’s job description, responsibilities and performances.
- Support Head of CS to motivate, coach and train staff to build up an efficient, knowledgeable, solid teamwork and ensure improvement in competencies and build excellent performances.
- Support Head of CS to perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result.
- Support Head of CS to Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets.
- Any other assignment as appointed or as requested by Head of CS.
- Manage the operational process in Client Services.
- Timely escalate of unit issue to Head of CS or higher management.
- Manage inquiries from client or other unit, liaise with respective unit, and provide support.
Requirements
- Minimum 2 years’ recognized banking experience in Operations, preferably in custody operations.
- Having knowledge regarding Custody Operations.
- Having knowledge on Capital Market and Banking Regulation.
- Having knowledge on Custody/Back Office Applications.
Location
Jakarta Head Office
Job
Operations
Schedule
Regular
Employee Status
Full time