Direct Contract, CF Operations Payment & Processing, Operations
DBS · Jakarta Head Office
Sekilas tentang pekerjaan ini
DBS membuka posisi Direct Contract, CF Operations Payment & Processing, Operations untuk menangani pemrosesan pembayaran dan operasional terkait Personal Loan serta ESL. Posisi kontrak penuh waktu ini berlokasi di Jakarta Head Office; persyaratan pengalaman tidak disebutkan.
Tugas utama
- Memproses pembayaran harian untuk PL, Credit Card, Cashline, dan ESL
- Memantau akun sundry/suspense Personal Loan dan memastikan item tertunggak diselesaikan sebelum batas usia
- Menjalankan permintaan penyesuaian finansial, pemeliharaan, penutupan dan pemesanan ulang, serta Early Pay Off sesuai SLA
- Menangani program Collection, Marketing, dan permintaan ad hoc terkait Personal Loan
- Menangani pembebasan biaya ESL, pertanyaan pelanggan, dan keluhan sesuai SLA atau TAT
Kualifikasi utama
- Lulusan universitas dengan gelar Sarjana dari jurusan apa pun
- Memiliki inisiatif kuat dan cepat belajar di lingkungan dinamis
- Mampu bekerja dalam tim serta memiliki keterampilan interpersonal dan komunikasi yang kuat
- Teliti dan akurat dalam menyelesaikan tugas
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS.
Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).
Responsibilities
- Daily Payment Processing for PL, Credit Card, Cashline, ESL
- Monitoring sundry/suspense account used for Personal Loan, ensure outstanding item is settled before the ageing limit
- Ensuring the request via email/I-Serve for financial adjustment, maintenance including close and re-book and Early Pay Off request are executed as per SLA
- Handling Collection program or other Marketing Programme related to Personal Loans
- Handling Ad-hoc request/programme that is related to Personal Loan
- Handling fee waiver for ESL and other adhoc request related to ESL product as per SLA
- Handling customer query related to incoming payment etc, and ensure the complaint is responded and closed within the agreed TAT
Requirements
- University graduate with a Bachelor's degree in any major
- Demonstrates strong initiative and the ability to learn quickly in a dynamic environment.
- Effective team player with strong interpersonal and communication skills.
- Detail-oriented with a high level of accuracy and thoroughness in completing tasks.
Location
Jakarta Head Office
Job
Operations
Schedule
Contract (Fixed Term)
Employee Status
Full time