Operations Senior Supervisor – Travel Distribution

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Key Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).
• Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.
• Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.
• Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.
• Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.
• Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.

Is this you?

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience, preferably managing large teams through Team Leaders or frontline supervisors.
• Preferably has a background in travel, airline operations, data entry, or customer-facing operations.
• Fluent in English, with a minimum proficiency level of CEFR C1.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate proficiency in Microsoft Excel, with strong data literacy and a data-driven approach to operational performance management.
• Adaptable and versatile, with the ability to manage competing priorities and respond effectively to changing operational and client requirements.
• Professional and confident in communicating with clients, Team Leaders, and team members.
• Willingness to work at both Central Jakarta and BSD City, as required by operational needs.
• Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.