[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!
ATI Business Group · Central Jakarta
Sekilas tentang pekerjaan ini
ATI Business Group membuka program rujukan eksternal untuk peluang di Finance, Ticketing & Travel Operations, dan Customer Support. Kandidat yang dirujuk diharapkan memiliki pengalaman di salah satu bidang tersebut; penempatan kerja tersedia di kantor BSD City, Tangerang Selatan, atau Harmoni, Jakarta Pusat.
Tugas utama
- Memantau waktu penyelesaian dan memenuhi SLA pada alur kerja yang ditugaskan.
- Memprioritaskan tugas dan mengeskalasi pekerjaan yang berisiko melewati SLA.
- Menjaga akurasi transaksi, tiket, atau interaksi pelanggan sesuai SOP.
- Menangani invoicing, reconciliation, refunds, atau payment processing untuk Finance Operations.
- Mengelola tiket via Amadeus, Sabre, atau Galileo, atau menangani dukungan pelanggan multikanal.
Kualifikasi utama
- Sarjana semua jurusan atau lulusan SMK Manajemen Pariwisata.
- Memiliki kemampuan komunikasi tertulis dan lisan dalam bahasa Inggris.
- Berpengalaman di Finance Operations, GDS Ticketing, atau Customer Support multikanal.
- Teliti dan mampu menghasilkan pekerjaan berkualitas sesuai target waktu.
- Bersedia bekerja shift dan di kantor BSD City atau Harmoni.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs ATI Business Group.
Deskripsi pekerjaan
Know someone who would be a great fit? Refer them and get IDR 1,500,000!
This page is exclusively for non-employees who wish to refer someone else to join ATI Business Group. If you're referring a friend, family member, or former colleague, you're in the right place.
We're looking for individuals who are detail-oriented, committed to delivering high-quality work, and able to thrive in a fast-paced environment while consistently meeting service level agreements (SLAs).
Open opportunities include
- Finance
- Ticketing & Travel Operations
- Customer Support
Wondering how the referral reward works?
Learn more about the referral program and reward criteria Here
Find the role that best matches your referral's skills and submit their information to help them start their career with ATI Business Group.
Key Responsibilities
- SLA Compliance *-* Track and meet turnaround times for your assigned workflow. Prioritize tasks based on queue volume and urgency, and escalate at-risk items before they breach SLA.
- Accuracy*-* Maintain a zero-tolerance standard for errors in transactions, tickets, or customer interactions and follow SOPs consistently to avoid rework.
Depending on your referral background, their day-to-day may include:
- Finance Operations: invoicing, reconciliation, refunds, or payment processing
- GDS Ticketing: issuing, reissuing, voiding, or refunding airline tickets via Amadeus, Sabre, or Galileo
- Customer Support: handling inquiries and resolving cases via email, live chat, and phone
Who Should You Refer?
- Holds a Bachelor's degree in any major, or is a Vocational School graduate in Tourism Management.
- Has excellent written and spoken English communication skills.
- Has experience in at least one of the following: Finance Operations, GDS Ticketing, or multi-channel Customer Support.
- Is detail-oriented and able to deliver high-quality work under time-bound targets.
- Is comfortable working in a metrics-driven environment, including SLA and Quality Assurance (QA) scorecards.
- Has prior experience in a BPO, travel, or aviation environment (preferred).
- Is flexible to work shifts based on business needs.
- Is willing to work from either our BSD City (South Tangerang) or Harmoni (Central Jakarta) office.