Front Office Manager
AYANA Hospitality · West Karawang, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Front Office Manager untuk memimpin operasional meja depan dan memastikan layanan tamu berjalan baik. Posisi ini berlokasi di West Karawang, Indonesia, dan ditujukan bagi kandidat dengan pengalaman manajemen front office di industri perhotelan.
Tugas utama
- Mengawasi staf resepsionis dan operasional meja depan
- Menangani pertanyaan tamu dan reservasi
- Memastikan standar layanan terpenuhi secara konsisten
- Memimpin tim untuk memberikan layanan pelanggan yang baik
Kualifikasi utama
- Minimal 2 tahun pengalaman manajemen front office di industri perhotelan
- Sarjana Manajemen Perhotelan atau bidang terkait
- Menguasai software manajemen hotel seperti OPERA
- Mampu berkomunikasi dalam bahasa Inggris secara lisan dan tertulis
- Berpengalaman dalam audit standar merek
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.
Requirements
- Minimum of 2 years of experience in a front office management role in the hospitality industry
- Bachelor's degree in Hospitality Management or a related field
- Strong knowledge of hotel management software (e.g., OPERA)
- Outstanding communication and organizational skills
- Ability to resolve conflicts and handle guest complaints effectively
- Strong leadership and team management skills
- Have experience with brand standard audit
- Fluency in English, both written and spoken; additional languages are a plus
Benefits
- Health Insurance
- Dormitory for sharing
- Great Environment