Direct Contract, Account Services Staff, Operations
DBS · Jakarta Head Office
Sekilas tentang pekerjaan ini
DBS membuka posisi Direct Contract, Account Services Staff, Operations untuk mendukung operasional account services, termasuk pemeliharaan data dan akun. Posisi kontrak penuh waktu ini berlokasi di Jakarta Head Office.
Tugas utama
- Memproses Static Data Maintenance secara menyeluruh dengan akurat dan cepat
- Melakukan pemeliharaan akun harian sesuai permintaan unit bisnis atau departemen lain
- Mendukung UAT terkait account services dan terlibat dalam perbaikan proses
- Mengendalikan operasional harian, pelacakan email, dan DWOR
- Mengeskalasi masalah tepat waktu serta menjadi petugas pengganti saat staf tidak tersedia
Kualifikasi utama
- Mematuhi peraturan internal dan eksternal, termasuk SOP, SLA, Code of Conduct, serta regulasi OJK/BI
- Memenuhi ketentuan block leave dan pelatihan wajib
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs DBS.
Deskripsi pekerjaan
Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS.
Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).
Job Description
- Capable to do ‘end to end’ process of Static Data Maintenance with 100% accuracy at good speed
- Capable to perform daily account maintenance requested by BU or other department.
- Support any kind of UAT related with account services and actively involved in Process of Improvement project
- Perform good control on daily operation, email tracking, and DWOR
- Perform back up as leave cover for unavailable staff within CB Account Services
- Timely problems/issues escalation to supervisor/higher management
- Comply with all internal mandatory regulation, such as block leave regulation and training requirement
- Posses a good control and always comply with internal/external regulation (SOP, SLA, Code of Conduct, OJK/BI regulation, DBSI internal regulation, etc)
- Maintain good relationship with other department, Business Unit, Branches, and other team within T&O
Location
Jakarta Head Office
Schedule
Contract (Fixed Term)
Employee Status
Full time