Regional Account Coordinator Engineer (Balikpapan)

About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Please find out more about what we do here: Placement: Balikpapan (cover all area Kalimantan) What You Will Do: Build and maintain professional relationships with customers, technology partners, and key stakeholders, ensuring effective communication and customer satisfaction. Identify business opportunities, develop existing accounts, and support the achievement of regional sales and revenue targets.

Present telecommunication solutions to customers, prepare commercial proposals, and support business discussions, negotiations, and contract implementation. Manage customer accounts throughout the sales and project lifecycle, including sales pipeline monitoring, proposal follow-ups, contract renewals, and customer retention. Coordinate with internal teams, vendors, and customers to ensure effective project planning, implementation, delivery, and fulfillment of agreed commitments.

Monitor customer requirements, project progress, commercial agreements, operational deliverables, and potential risks to ensure alignment with business objectives. Conduct market and customer analysis to identify business opportunities, monitor competitor activities, and support strategic decision-making. Maintain accurate customer databases, CRM records, sales pipelines, project documentation, and account-related information.

Prepare regular sales performance reports, customer activity updates, and management presentations to support business reviews and decision-making. What You Will Need: Minimum 3–5 years of experience in Account Management, Sales, Business Development, Customer Service, or Commercial Operations. Minimum Bachelor's Degree in Business Administration, Marketing, Management, Telecommunications Engineering, Industrial Engineering, or related disciplines.

Have good communication, reporting, and presentation skill Fluent in English, both written & verbal Positive, can-do attitude, well-organized and extremely detail-oriented Familiar with ms. office (Ms. Excel) Able to thrive in a fast-paced, client-centric teamwork environment Strong data analytics skills and the ability to work closely with the assigned various team.

Good understanding of RF principles, including propagation, interference, and antenna design. Having experience as engineer in RF/RNP/RNO is an advantageous Willing to travel across Kalimantan. What We Offer: You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia. You will be part of a fast-growing team that strives to deliver client satisfaction.

Competitive benefit and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.