Technology & Business Solution Specialist
SMN Group · Batam, Batam, Kepulauan Riau, Indonesia; Ruko Surapati Core, Bandung, Jawa Barat, Indonesia
Sekilas tentang pekerjaan ini
SMN Group mencari Technology & Business Solution Specialist untuk mendukung kebutuhan teknis pelanggan dan tim Sales, serta mengoordinasikan solusi dengan tim internal. Posisi ini membutuhkan pengalaman 4–7 tahun di bidang terkait dan memiliki penempatan di Bandung, Jakarta, Kediri, Medan, Batam, Solo, Makassar, atau Bali.
Tugas utama
- Mendukung tim Sales dalam memenuhi kebutuhan teknis pelanggan.
- Mengomunikasikan dan mendokumentasikan solusi untuk klien.
- Berkolaborasi dengan tim Tech Solution dan O&M untuk memastikan solusi sesuai.
- Mendukung tim CRM menjelaskan isu teknis terkait gangguan dan risiko churn.
- Menyusun laporan, analisis rekomendasi, dan usulan solusi teknologi baru.
Kualifikasi utama
- Pengalaman 4–7 tahun di bidang terkait.
- Sarjana Teknik Telekomunikasi atau Manajemen Bisnis.
- Mampu berkomunikasi, menyusun laporan, dan melakukan presentasi.
- Fasih berbahasa Inggris lisan dan tulisan.
- Memahami Networking, SDWAN, WiFi, radio wireless, fiber optic, dan Cloud.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs SMN Group.
Deskripsi pekerjaan
About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: Placement: Bandung | Jakarta | Kediri | Medan | Batam | Solo | Makassar | Bali What Will You Do: Responsible for supporting in technical for cultivating customer needs including added services / non-standard services to support the Sales Team at HQ & Regional. Communicating and documenting the solutions to be implemented to clients.
Collaboration with Tech Solution Team & O&M Team to ensure the delivery of suitable solutions. Coordinate and support the Customer Relationship Management (CRM) team in explaining technical matters related to outages/churn possibilities. Preparing technology & business solution dept. update reports accurately and provide recommendation analysis to ensure the targets are achieved.
Perform collaboration and coordination with internal and/or external stakeholders to ensure all processes runs smoothly. Keep updated on new Technology and recommend/propose new Solutions / Business Opportunities to all stakeholders. What Will You Need: Have 4-7 experiences in related field Bachelor degree in Telecommunication Engineering/Business Management Have good communication, reporting and presentation skill.
Fluent in English both written & verbal. Experience in Design, Config/implementation, Troubleshooting Attention to detail Familiar with Networking (Router, Switch, Firewall, etc.), SDWAN, Access Point WiFi,Radio Wireless, Fiber optic tech. Have knowledge on Cloud (AWS, GCP, etc.) What We Offer: You will be part of the fastest-growing connectivity solution provider companies in Indonesia.
You will be part of a fast-growing team that continuously strives to deliver client satisfaction. Competitive benefits and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.