TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), Indonesia
TikTok Shop by Tokopedia · Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Account Manager, Electronics & Automotive (Mandarin Speaker) di TikTok Shop by Tokopedia bertugas mengembangkan kategori Electronics dan mendorong pertumbuhan merchant melalui akuisisi, inkubasi, serta pengelolaan kinerja. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 3 tahun di kategori relevan serta kemampuan berbicara Mandarin.
Tugas utama
- Membangun hubungan dengan merchant dan brand.
- Menegosiasikan kerja sama komersial dan partisipasi kampanye.
- Mengidentifikasi peluang pertumbuhan dan menyusun Joint Business Plans.
- Memantau dan meningkatkan metrik kinerja seller serta kepuasan pelanggan.
- Mendorong pertumbuhan GMV dan mengelola program inkubasi merchant.
Kualifikasi utama
- Minimal pendidikan S1.
- Pengalaman minimal 3 tahun di kategori yang relevan.
- Memiliki jaringan kuat dengan brand dan merchant besar.
- Mengenal ekosistem media sosial dan e-Commerce.
- Kemampuan berbicara Mandarin tingkat menengah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs TikTok Shop by Tokopedia.
Deskripsi pekerjaan
About the Team
In this role, you will be responsible for developing and scaling the Electronics category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.
Roles & Responsibilities
- Build and maintain strong relationships with merchants and brands.
- Negotiate commercial deals and secure participation in campaigns and seasonal events.
- Identify growth opportunities and develop Joint Business Plans (JBPs) aligned with merchants' short- and long-term goals.
- Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction.
- Manage merchants through scalable incubation programs, tools, and platform initiatives.
- Drive GMV growth and strengthen merchant performance on the platform.
Minimum Qualification(s)
- Bachelor's degree or above.
- 3+ years of experience in relevant categories.
- Strong network with brands and major merchants.
- Familiarity with social media and e-Commerce ecosystems.
- Intermediate-level speaking proficiency in Mandarin, as this role will manage Chinese sellers and use Mandarin as one of the primary languages
Preferred Qualification(s)
- Experience in Electronics category.
- Strong negotiation and stakeholder management skills.
- Analytical and logical problem-solving ability.
- Good understanding of the electronics industry.
- Ability to collaborate across teams and adapt to a fast-changing environment.