SIHQ Customer Relationship Management Staff
Samudera Indonesia · Jakarta Barat
Sekilas tentang pekerjaan ini
Samudera Indonesia membuka posisi SIHQ Customer Relationship Management Staff di Jakarta Barat untuk kandidat dengan pengalaman minimal 1 tahun di Administrasi, Data Entry, atau Customer Service. Peran ini berfokus pada validasi data dan dokumen pelanggan serta pemeliharaan database CRM.
Tugas utama
- Memvalidasi data pendaftaran pelanggan baru di sistem CRM sebelum aktivasi akun.
- Memeriksa kelengkapan dan keakuratan dokumen legal serta administrasi pelanggan.
- Menghapus data duplikat dan memverifikasi detail akun penting.
- Berkolaborasi dengan Sales dan Customer Service untuk mengatasi dokumen bermasalah.
- Memperbarui status pelanggan dan menjaga integritas database CRM.
Kualifikasi utama
- Pengalaman minimal 1 tahun di Administrasi, Data Entry, atau Customer Service.
- Pengalaman di industri logistik atau pengiriman menjadi nilai tambah.
- Memahami istilah logistik/pengiriman dan sistem CRM; pengalaman Salesforce diutamakan.
- Teliti, mampu menangani volume data besar, serta mahir Microsoft Excel dan Google Sheets.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Samudera Indonesia.
Deskripsi pekerjaan
Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.
Main Responsibilities
- Validate new customer registration data in the CRM system prior to account activation.
- Verify customer legal and administrative documents (NPWP, NIB, etc.) for accuracy and completeness.
- Eliminate duplicate records and verify critical account details, including billing addresses and key contact information.
- Collaborate with Sales and Customer Service to resolve missing or invalid documentation.
- Manage customer status updates and maintain database integrity in the CRM system.
General Responsibilities
- Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department's work area.
- Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
- Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
- Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.
Qualifications
- Minimum 1 year of experience in Administration, Data Entry, or Customer Service (Logistics/Shipping industry experience is a plus).
- Familiarity with shipping/logistics terminology and CRM systems (Salesforce user experience is preferred).
- High attention to detail with proven ability to handle large data volumes accurately.
- Proficient in Microsoft Excel and Google Sheets.
Join us and help create the future of logistics!