Service Advisor & Quality Control Lead
Electrum · South Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Electrum mencari Service Advisor & Quality Control Lead di Jakarta Selatan untuk memimpin audit kualitas layanan, analisis akar masalah, penyusunan SOP, dan pelatihan teknis. Posisi ini ditujukan bagi kandidat dengan pengalaman minimal 2 tahun di industri otomotif roda dua.
Tugas utama
- Melakukan audit QC akhir dan RCA pada unit retur serta klaim suku cadang.
- Menyusun SOP Preventive Maintenance untuk armada.
- Merancang silabus dan modul evaluasi pelatihan teknis P0: Electrical.
- Memastikan penerapan skema harga baru bagi seluruh rider tanpa kebocoran transaksi.
Kualifikasi utama
- Pendidikan SMA/SMK/D3/S1 bidang Teknik Mesin, Otomotif, atau terkait.
- Pengalaman minimal 2 tahun sebagai QA/QC, Service Lead, atau Technical Trainer.
- Berpengalaman di industri otomotif roda dua.
- Memahami sistem kelistrikan sepeda motor dan memiliki kemampuan analitis kuat.
- Mampu menyusun SOP resmi dan kurikulum pelatihan berdasarkan RCA.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Electrum.
Deskripsi pekerjaan
About the Role
This role is responsible for leading service quality audits, performing Root Cause Analysis (RCA), developing operational SOPs, and designing technical training modules based on audit findings to minimize service returns and improve spare part efficiency.
Audit & RCA
Conduct final Quality Control (QC) audits and RCA on returned units and spare part claims to eliminate technician misdiagnosis.
SOP Creation
Develop and release 100% ready-to-use fleet Preventive Maintenance SOPs.
Standard & Curriculum Development (Training)
Design technical training syllabuses and evaluation modules (specializing in P0: Electrical), adapted directly from quality audit data and the most frequent issues found in the field.
Compliance
Oversee and ensure 100% implementation of the new pricing scheme for all riders with zero transaction leakage.
What We’re Looking For
- High School/Diploma/Bachelor’s Degree (SMA/SMK/D3/S1) in Mechanical Engineering, Automotive, or a related field.
- 2+ years of experience as QA/QC, Service Lead, or Technical Trainer in the two-wheeler automotive industry.
- Deep understanding of motorcycle electrical systems with strong analytical skills to assess field findings.
- Proven ability to write official SOPs and develop training curriculums based on root cause analysis (RCA)