Workshop Partner Lead
Electrum · South Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Electrum mencari Workshop Partner Lead untuk mengelola dan mengembangkan operasional Workshop Partner serta B2B Service, termasuk efisiensi, kualitas layanan, biaya, dan pencapaian SLA. Posisi ini berlokasi di Jakarta Selatan, Indonesia, dan ditujukan bagi kandidat dengan pengalaman relevan minimal 3 tahun.
Tugas utama
- Mengelola kinerja dan operasional Workshop Partner serta layanan B2B.
- Memastikan TAT sesuai SLA dan standar layanan.
- Mengelola rekonsiliasi tagihan serta pemrosesan klaim dan invoice.
- Mengendalikan biaya perbaikan dan menganalisis efisiensi operasional.
- Mengembangkan jaringan, kesiapan suku cadang, dan kapabilitas Workshop Partner.
Kualifikasi utama
- Minimal D3 Teknik Otomotif, Teknik Mesin, Manajemen Bisnis, atau bidang terkait.
- Minimal 3 tahun pengalaman relevan; pengalaman otomotif aftersales atau EV menjadi nilai tambah.
- Memahami perbaikan kendaraan dan operasional bengkel dari Medium Service hingga Heavy Service.
- Memahami operasional B2B Service, pemantauan TAT/SLA, proses perbaikan, dan kualitas layanan.
- Menguasai Google Workspace serta memiliki keterampilan kepemimpinan dan pengelolaan pemangku kepentingan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Electrum.
Deskripsi pekerjaan
About The Role As a Workshop Partner Lead, you will be responsible to manage and develop Workshop Partner and B2B Service operations to ensure operational efficiency, service quality, cost control, and SLA achievement, while expanding service capabilities from Medium Service to Heavy Service. Key Responsibilities Manage and monitor the performance and operational activities of all Workshop Partners and B2B Service operations.
Ensure B2B Service and Workshop Partner TAT is consistently achieved in accordance with established SLA and service standards. Manage billing reconciliation and ensure accurate and timely claim/invoice processing. Maintain accurate and up-to-date Workshop Partner and B2B Service data. Analyze Workshop Partner SPK issuance and B2B Service utilization to identify opportunities for operational and cost efficiency.
Monitor and control repair costs to minimize unnecessary or excessive expenses. Drive Workshop Partner network expansion and ensure spare part readiness to support Medium Service through Heavy Service. Develop Workshop Partner capabilities through training on damage assessment, troubleshooting, repair procedures, and service standards. Ensure all Workshop Partners and B2B Service operations meet the required service quality, operational standards, and SLA.
Coordinate with internal teams and external Workshop Partners to resolve operational issues and improve service performance. Monitor performance metrics and provide regular reports and improvement recommendations to management. Requirements Minimum Diploma (D3) in Automotive Engineering, Mechanical Engineering, Business Management, or a related field.
Minimum 3 years of relevant experience in automotive aftersales or EV is a plus, workshop operations, B2B Service, fleet management, or Workshop Partner management. Strong understanding of vehicle repair, maintenance, and workshop operations, covering Medium Service to Heavy Service. Good understanding of B2B Service operations, including TAT/SLA monitoring, repair processes, and service quality.
Ability to manage and develop Workshop Partner networks, including performance monitoring and capability improvement. Strong understanding of SPK management, billing reconciliation, cost control, and operational reporting. Understanding of spare parts planning and readiness to support Workshop Partner operations. Strong leadership and stakeholder management skills. Proficient in Google Workspace (Sheets, Docs, Slides, Drive) and familiar with data analysis/reporting tools.