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Reservation Agent (Bali based) | AYANA Komodo
AYANA Hospitality · Komodo, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Reservation Agent untuk mengelola pemesanan tamu, pembayaran, transportasi kapal, dan komunikasi tamu di AYANA Komodo. Posisi ini terbuka bagi lulusan baru dan berlokasi di Komodo, Indonesia; judul lowongan menyebut berbasis Bali.
Tugas utama
- Mengelola pertanyaan dan reservasi melalui berbagai kanal, termasuk perubahan dan pembatalan
- Memasukkan, memperbarui, dan memverifikasi pemesanan di Opera
- Menindaklanjuti pembayaran serta menyiapkan dokumen dan laporan reservasi
- Mengatur pemesanan kapal dan transportasi bersama tim operasional
- Menangani komunikasi tamu dan menawarkan tipe kamar serta fasilitas hotel
Kualifikasi utama
- Pendidikan di bidang Hospitality atau bidang terkait
- Terbuka bagi lulusan baru yang bermotivasi belajar; pengalaman hospitality menjadi nilai tambah
- Mampu berkomunikasi dalam bahasa Inggris, lisan dan tulisan
- Nyaman menggunakan komputer dan sistem hotel dasar; pengalaman Opera menjadi nilai tambah
- Memiliki sikap baik, terorganisasi, dan teliti
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
AYANA Komodo is looking for a passionate and detail-oriented Reservations Agent to handle guest bookings across multiple channels and ensure accurate reservation management in Opera. You’ll assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.
Responsibilities
- Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
- Reservation system management: enter, update, and verify bookings in PMS (Opera), including special packages, rate codes, room availability, and guest preferences.
- Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.
- Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operational team.
- Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional written and verbal communication.
Requirements
- Educational background in Hospitality or related fields.
- Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
- Able to communicate clearly in English (spoken and written).
- Comfortable using computers and basic hotel systems (Opera experience is a plus).
- Has a good attitude, is organized, and pays attention to detail.
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
Lowongan ini diambil dari situs karier resmi AYANA Hospitality. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.