Operational & Support Analyst & Improvement
Golden Agri-Resources (SMART) · DKI Jakarta
Sekilas tentang pekerjaan ini
Golden Agri-Resources (SMART) mencari Operational & Support Analyst & Improvement untuk menjembatani tim bisnis/manajemen dengan IT/Developer serta mendukung pengujian, dokumentasi, dan analisis data operasional. Posisi ini ditempatkan di Jakarta dan membutuhkan pengalaman dalam pengujian aplikasi.
Tugas utama
- Menjembatani komunikasi tim bisnis dan IT/Developer serta melacak penyelesaian bug.
- Menguji aplikasi Web dan Mobile, termasuk fungsi, UI/UX, dan alur kerja.
- Mengidentifikasi kerentanan keamanan dasar, kekurangan logika, dan potensi bug.
- Menyusun SOP, panduan teknis, manual pengguna, dan test case.
- Menganalisis data operasional serta menyiapkan laporan dan presentasi kinerja.
Kualifikasi utama
- Sarjana Ilmu Komputer, Matematika, Teknik, atau bidang terkait.
- Berpengalaman dalam pengujian aplikasi; pengujian otomatis menjadi nilai tambah.
- Memahami SDLC dan konsep dasar keamanan aplikasi.
- Mahir menggunakan Microsoft Excel dan Microsoft PowerPoint; Python atau MySQL menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Golden Agri-Resources (SMART).
Deskripsi pekerjaan
Job Description Summary
Operational & Support Analyst & Improvement will work to bridge communication between business/management teams and the IT/Developer group. He/she will be involved across the software quality assurance life cycle, system testing, documentation, and operational data analysis to ensure applications meet commercial requirements and maintain high quality standards.
Job Description
- Responsible as a communication bridge between business teams and IT/Developers to gather issues, track bug resolution, and manage feedback.
- Perform application testing (functional, UI/UX, and workflow testing) on Web and Mobile applications to ensure bug-free quality.
- Identify basic security vulnerabilities, logic flaws, and potential bugs before systems are launched.
- Prepare clear and structured technical documentation, including Standard Operating Procedures (SOPs), Technical Guides, User Manuals, and test cases.
- Conduct operational data analysis and prepare performance reports or presentations for Ops & Support management.
- Utilize AI tools (prompt engineering, AI-based document drafting, and automated test case generation) to optimize team workflows.
Job Requirements
- Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.
- Proven experience in application testing (Automated testing is a plus).
- Solid understanding of the Software Development Life Cycle (SDLC) and basic application security concepts.
- Strong skills in Microsoft Excel and Microsoft PowerPoint; experience with Python or MySQL is a plus.
- Placement in Jakarta.
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"