Operation Strategist Specialist - Insurance
Cermati · Central Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Cermati mencari Operation Strategist Specialist - Insurance untuk menganalisis dan meningkatkan proses operasional serta layanan purnajual. Posisi ini ditujukan bagi kandidat dengan pengalaman 2–3 tahun di Operation Excellence atau Business Process Improvement, dan berlokasi di Jakarta Pusat.
Tugas utama
- Menganalisis dan mengoptimalkan proses layanan purnajual, termasuk klaim.
- Mengembangkan proses operasional penjualan, skema insentif, metrik, dan SLA.
- Berkolaborasi dengan pemangku kepentingan untuk menjalankan dan memantau inisiatif perbaikan.
- Memastikan proses rutin selesai tepat waktu dan akurat.
- Melaporkan tindak lanjut perbaikan kepada VP of Insurance.
Kualifikasi utama
- Pengalaman 2–3 tahun di Operation Excellence atau Business Process Improvement.
- Teliti, berpikir kritis, dan mampu bekerja mandiri.
- Keterampilan analitis untuk menemukan akar masalah dan menyelesaikannya.
- Mampu bekerja multitugas dan berkolaborasi dengan berbagai pemangku kepentingan.
- Mahir menggunakan Microsoft Office, terutama Excel untuk analisis dan visualisasi data.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions) Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed) Report to VP of Insurance to deliver action items for further improvements
At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry Attention to details, critical mindset and self driven to get things done Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems Ability to multitask and deliver initiatives in a fast-paced environment Strong verbal and written communication skill Able to collaborate effectively with multiple stakeholders Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization Nice to have: Working experience in managing large scale operation projects in fintech / same industry Working experience as a business consultant in related field in Insurance / Banking / Financial industry Experience in managing and executing on complex projects with multiple stakeholders Industrial engineering degree or similar Experience in using SQL / similar language