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Guest Relations Officer - Mandarin Speaking | AYANA BALI
AYANA Hospitality · Bali, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Guest Relations Officer - Mandarin Speaking untuk bergabung dengan tim Rooms di resort mewah bintang 5 di Bali. Posisi ini ditujukan bagi kandidat dengan pengalaman minimal 1 tahun pada posisi serupa di resort mewah besar.
Tugas utama
- Meninjau daftar kedatangan dan menyambut tamu
- Melayani tamu VIP serta menjawab pertanyaan mereka
- Memberikan informasi fasilitas, area, dan layanan resort
- Mengantisipasi kebutuhan tamu dan membangun hubungan baik
- Menangani keluhan serta meneruskannya kepada Guest Relations Manager bila perlu
Kualifikasi utama
- Warga Negara Indonesia
- Pengalaman minimal 1 tahun pada posisi sama di resort mewah besar
- Fasih berbahasa Mandarin dengan sertifikat tes minimal HSK 3
- Berpengalaman mengoperasikan sistem OPERA
- Diploma bidang Rooms Division, Hotel Management, atau bidang relevan; S1 diutamakan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort.
- Fluent in Mandarin, with certified language test (minimum HSK 3)
- Experience in operating OPERA system.
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
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