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Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA
AYANA Hospitality · Central Jakarta, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Guest Relations Officer yang fasih berbahasa Mandarin untuk mendukung pengalaman tamu di AYANA Midplaza, Jakarta. Posisi ini ditujukan bagi kandidat dengan minimal satu tahun pengalaman pada posisi yang sama di hotel mewah.
Tugas utama
- Meninjau daftar kedatangan dan menyambut tamu.
- Melayani tamu khusus dan menjawab pertanyaan mereka.
- Memberikan informasi fasilitas, area, dan venue serta mempromosikan layanan.
- Mengantisipasi kebutuhan tamu dan membangun hubungan baik.
- Menangani keluhan dan meneruskannya kepada Guest Relations Manager bila diperlukan.
Kualifikasi utama
- Fasih berbahasa Mandarin; sertifikasi tes bahasa diutamakan.
- Minimal 1 tahun pengalaman pada posisi yang sama di hospitality mewah.
- Berpengalaman menggunakan OPERA system.
- Memiliki kemampuan komunikasi bahasa Inggris yang kuat.
- Diploma di bidang Rooms Division, Hotel Management, atau bidang relevan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Mandarin, with a certified language test preferred
- Minimum of 1 year experience in the same position in luxury hospitality
- Experience in operating OPERA system
- Strong communication skills in English
- A customer-oriented and professional attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
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