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Guest Relations Officer - Japanese Speaking | AYANA BALI
AYANA Hospitality · Bali, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Guest Relations Officer berbahasa Jepang di AYANA Hospitality, Anda membantu menyambut dan melayani tamu di Bali, Indonesia. Posisi ini terbuka bagi Warga Negara Indonesia, termasuk Fresh Graduates.
Tugas utama
- Meninjau daftar kedatangan dan menyambut tamu.
- Melayani tamu khusus dan menjawab pertanyaan mereka.
- Menyiapkan folder sambutan berisi informasi dan materi hotel.
- Memberikan informasi fasilitas, area, dan layanan, serta mempromosikannya.
- Menangani keluhan tamu dan meneruskannya kepada Guest Relations Manager bila perlu.
Kualifikasi utama
- Warga Negara Indonesia.
- Fasih berbahasa Inggris dan Jepang, dengan sertifikat Japanese Language Test minimal N2.
- Diploma di Rooms Division, Hotel Management, atau bidang relevan.
- Fresh Graduates dipersilakan melamar.
- Gelar sarjana menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Only for Indonesian Citizen
- Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
- Fresh Graduates are welcome
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