Guest Relations Officer (Expatriate Japanese) | AYANA Midplaza, JAKARTA
AYANA Hospitality · Central Jakarta, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Guest Relations Officer untuk memberikan layanan kepada tamu hotel berbahasa Jepang di AYANA Midplaza, Jakarta Pusat. Kandidat yang dicari adalah penutur asli bahasa Jepang; pengalaman sebagai Guest Relations Officer diutamakan.
Tugas utama
- Menyambut tamu berdasarkan daftar kedatangan dan melayani tamu VIP.
- Memberikan informasi fasilitas, area, dan layanan hotel.
- Mengantisipasi kebutuhan tamu dan membangun hubungan baik.
- Menangani keluhan tamu dan meneruskannya kepada Guest Relations Manager bila diperlukan.
- Mencatat informasi harian dan memastikan kepatuhan terhadap standar kesehatan serta kualitas.
Kualifikasi utama
- Penutur asli bahasa Jepang.
- Pengalaman sebagai Guest Relations Officer diutamakan.
- Memahami standar industri perhotelan.
- Mahir berbahasa Inggris; bahasa tambahan menjadi nilai plus.
- Mampu menggunakan komputer; pendidikan Diploma atau BSc/BA Hospitality Management diutamakan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
We are looking for a native Japanese Guest Relations Officer to provide high-quality service to our hotel Japanese customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Proven experience as a Guest Relations Officer is preferred
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred