Guest Relation Officer (BOAT) - AYANA Komodo
AYANA Hospitality · Komodo, Indonesia
Sekilas tentang pekerjaan ini
Guest Relation Officer (BOAT) di AYANA Hospitality bertugas menyambut tamu dan memastikan pengalaman mereka di kapal nyaman dan menyenangkan. Posisi ini berada di resor AYANA Komodo, Komodo, Indonesia, dan ditujukan bagi kandidat dengan pengalaman minimal 1 tahun di industri perhotelan.
Tugas utama
- Menyambut tamu saat naik dan turun kapal serta menjawab pertanyaan.
- Berkoordinasi dengan kru dan staf untuk memenuhi kebutuhan tamu.
- Mengumumkan jadwal, pemberhentian, dan aktivitas dengan jelas.
- Mengumpulkan masukan tamu dan melaporkan masalah kepada manajemen.
- Menawarkan layanan tambahan kapal melalui email, saat check-in, dan waktu makan.
Kualifikasi utama
- Sarjana Hospitality Management atau bidang terkait.
- Pengalaman 1 tahun di industri perhotelan, diutamakan pada peran layanan tamu.
- Keterampilan interpersonal dan komunikasi yang baik.
- Terorganisasi, teliti, dan mampu mengelola beberapa prioritas.
- Mahir menggunakan Microsoft Office dan sistem manajemen hotel.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.
Responsibilities
- Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
- Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
- Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
- Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
- Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.
Requirements
- A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
- 1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
- Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
- Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
- Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.