Executive Housekeeper | AYANA Komodo
AYANA Hospitality · Komodo, Indonesia
Sekilas tentang pekerjaan ini
Executive Housekeeper di AYANA Hospitality memimpin operasional housekeeping untuk menjaga kebersihan dan kenyamanan kamar tamu serta area publik. Posisi ini berlokasi di Komodo, Indonesia, dan ditujukan bagi kandidat dengan pengalaman minimal 2 tahun sebagai Executive Housekeeper di hotel bintang 5, resor mewah, atau lingkungan hospitality kelas atas.
Tugas utama
- Memimpin, mengawasi, dan mengatur jadwal tim housekeeping.
- Melatih staf, mengevaluasi kinerja, dan memastikan kepatuhan pada SOP serta standar merek.
- Mengelola inventaris dan menyetujui permintaan perlengkapan housekeeping.
- Memeriksa kamar, area publik, dan area belakang secara berkala.
- Berkoordinasi dengan departemen lain dan menangani keluhan tamu.
Kualifikasi utama
- Pengalaman minimal 2 tahun sebagai Executive Housekeeper di hotel bintang 5 atau lingkungan hospitality mewah.
- Diploma atau gelar di bidang Hospitality Management atau bidang terkait.
- Keterampilan kepemimpinan, manajemen tim, dan komunikasi interpersonal yang kuat.
- Menguasai operasional housekeeping, standar kebersihan, dan pengendalian inventaris.
- Fasih berbahasa Inggris dan mahir menggunakan komputer.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
The Executive Housekeeper oversees the entire housekeeping operation, ensuring all guest rooms and public areas meet AYANA’s standards of cleanliness and comfort. This role includes managing staff, training, quality control, inventory, and collaborating with other departments to deliver a seamless and exceptional guest experience.
Responsibilities
- Lead, supervise, and schedule housekeeping team to ensure daily cleaning tasks are completed efficiently and professionally.
- Conduct regular training, performance evaluations, and ensure adherence to SOPs and brand standards.
- Manage inventory and approve requisitions for amenities, cleaning supplies, and equipment.
- Inspect guest rooms, public areas, and back-of-house regularly to maintain cleanliness and service quality.
- Coordinate with other departments and handle guest complaints to ensure satisfaction and operational excellence.
Requirements
- Minimum 2 years’ experience in Executive Housekeeper role at a 5-star hotel, luxury resort, or equivalent high-end hospitality environment.
- Diploma or degree in Hospitality Management or a related field.
- Strong leadership, team management, and interpersonal communication skills.
- In-depth knowledge of housekeeping operations, hygiene standards, and inventory control.
- Fluent in English and computer literate; proficiency in additional languages (e.g., Mandarin) is an advantage.