Duty Manager
Sekilas tentang pekerjaan ini
Sebagai Duty Manager di Morrissey Hotel Jakarta, Anda memastikan operasional harian hotel berjalan lancar dan mendukung tim Front Office. Anda juga menangani kebutuhan tamu serta berkoordinasi dengan departemen lain terkait urusan operasional.
Tugas utama
- Memastikan operasional harian hotel berjalan lancar.
- Mendukung dan membantu seluruh bagian Front Office.
- Menangani kebutuhan, keluhan, dan masalah tamu.
- Berkoordinasi dengan departemen lain terkait urusan Front Office.
- Memeriksa kebersihan, keselamatan, dan kondisi kamar hotel.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Morrissey Hotel Jakarta.
Deskripsi pekerjaan
- Ensures the smooth running of the operations day to day basis and in a pro active manner
- Ensures that Health &Safety Policy the Fire Exits are free of obstacles.
- Support and assist all Front Office sections.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and established accountability for guests’ departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspects guestrooms on a daily basis.
- Co-ordinates/Assists security personnel in all related matters.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Attends to referred and unsolved problematic situations.
- Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over with coming Manager.
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