Front Desk Agent
Sekilas tentang pekerjaan ini
Front Desk Agent di Morrissey Hotel Jakarta bertugas melayani tamu selama proses kedatangan dan keberangkatan, menangani pembayaran, serta menjawab permintaan dan pertanyaan tamu. Posting mencantumkan lokasi sebagai ID.
Tugas utama
- Melayani proses check-in dan check-out tamu sesuai standar perusahaan.
- Mendaftarkan tamu, menetapkan kamar, dan menangani permintaan khusus.
- Memproses pembayaran, transaksi kasir, dan saldo kas akhir shift.
- Menjawab pertanyaan dan permintaan tamu secara langsung atau melalui telepon.
- Mengoordinasikan pembaruan status kamar dengan departemen housekeeping.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Morrissey Hotel Jakarta.
Deskripsi pekerjaan
- Check in the arriving guest and check out thedeparting guests in a friendly and caring manner according to the companystandards.
- Upon check in, register guest and assignrooms. Accommodate special requestswhenever possible. If needed, assist guests in completing the registrationcards. Use suggestive selling techniquesto sell rooms and to promote other services of the hotel. Verify the guest’smethod of payment and follow established credit-checking procedures or refercash handling payment to cashiers.
- Upon departure of guests, process the guestcheck out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guestaccount and give copy of the invoice.
- Handle all front office cashiers’ transactionssuch as posting charges to guests and exchanging foreign currency according tothe procedures. At the end of shift,balance their cash float.
- Answer all guest requests and questions in afriendly and caring manner, whether by telephone or in person, provide/receiveinformation and takes appropriate actions or refer the matters to the relevantpersons to handle. It may be and notinclusive of issuing a safe deposit box, handling messages or dealing with somecomplaints.
- Coordinate room status updates with thehousekeeping department by notifying them of late check-outs, early check-insand special requests.
- Keep themselves informed of product and serviceknowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the roomreservation procedures.
- Maintain the neatness of his/her working area.
- Additionalresponsibilities and tasks can be added at any time according to the needs of thebusiness and of the hotel.
Lowongan ini diambil dari situs karier resmi Morrissey Hotel Jakarta. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.