Customer Service Project
Amar Bank · Jakarta
Sekilas tentang pekerjaan ini
Amar Bank mencari Customer Service Project di Jakarta untuk menangani kebutuhan nasabah melalui berbagai kanal, verifikasi identitas, dan keluhan. Posisi ini mensyaratkan minimal 1 tahun pengalaman customer service atau call center.
Tugas utama
- Menangani pertanyaan dan permintaan nasabah melalui live chat, email, dan telepon.
- Menangani keluhan, memberikan solusi, serta menjelaskan produk dan layanan bank.
- Mencatat keluhan dan permintaan nasabah secara akurat.
- Memverifikasi identitas nasabah melalui video call sesuai SOP dan peraturan.
- Mengidentifikasi aktivitas mencurigakan dan masalah teknis, lalu melakukan pemeriksaan atau eskalasi.
Kualifikasi utama
- Minimal pendidikan S1.
- Minimal 1 tahun pengalaman di customer service atau call center; diutamakan perbankan, fintech, atau e-commerce.
- Berpengalaman menangani pertanyaan melalui live chat, email, dan telepon.
- Bersedia bekerja dalam sistem shift 24/7.
- Memiliki keterampilan administrasi, komunikasi, pemecahan masalah, dan perhatian terhadap detail.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Amar Bank.
Deskripsi pekerjaan
Responsibilities
- Handle customer inquiries and requests through multiple channels, including live chat, email, and phone calls.
- Address customer complaints, provide appropriate solutions, and explain Bank Amar’s products and services.
- Document customer complaints and requests accurately.
- Conduct customer identity verification through video calls in accordance with applicable SOPs and regulations.
- Identify suspicious activities or potential fraud, perform additional checks when necessary, and escalate findings to the supervisor or Fraud Investigation Unit.
- Identify technical issues during video call verification and escalate them when necessary.
- Provide backup support to other Customer Service Representatives (CSRs) as assigned.
- Perform other customer service-related duties as assigned by the direct supervisor.
Requirements
- Minimum Bachelor’s degree (S1); Minimum 1 year of experience in customer service or call center roles, preferably in banking, fintech, or e-commerce.
- Experienced in handling customer inquiries through multiple channels, including live chat, email, and phone calls.
- Willing to work in shifts (24/7).
- Good administrative skills and attention to detail.
- Customer-oriented with strong communication skills.
- Good problem-solving skills and the ability to handle customer objections.
- Able to identify suspicious activities and escalate concerns appropriately.
Lowongan ini diambil dari situs karier resmi Amar Bank. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.