Collection Strategy Manager
Traveloka · Banten, Indonesia
Sekilas tentang pekerjaan ini
Traveloka mencari Collection Strategy Manager untuk mengelola strategi, proses, analitik, dan proyek penagihan. Posisi ini ditujukan bagi kandidat dengan minimal 7 tahun pengalaman, termasuk 3 tahun di posisi manajerial industri keuangan, dan berlokasi di Banten, Indonesia.
Tugas utama
- Mengelola pelaporan, analitik, serta pengembangan strategi dan proses penagihan.
- Menganalisis data penagihan dan menyusun rekomendasi perbaikan.
- Menyusun strategi penagihan dan menerjemahkannya menjadi langkah yang dapat dijalankan.
- Mengelola proyek penagihan serta berkolaborasi dengan tim Data Analytics dan Product.
Kualifikasi utama
- Minimal 7 tahun pengalaman, termasuk 3 tahun di posisi manajerial industri keuangan.
- Minimal gelar Sarjana di bidang Data Science, IT, atau Management.
- Menguasai Collection, pengembangan strategi dan proses, serta area MIS.
- Mampu berkomunikasi dalam bahasa Inggris secara lisan dan tulisan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Traveloka.
Deskripsi pekerjaan
Job description
- Responsible in managing collection unit Reporting & Analytics and Strategic & Process Development both workflow and system solutions
- Analyze & synthesize collection data into improvement recommendation by considering cost, benefit, and impact analysis
- Able to review collection process and number in the big picture, meanwhile paying attention to detail of each sequence
- Overseeing dashboard collection metrics for monitoring and analytic purposes
- Conduct serial analysis & ad hoc that not limited only to Collections, but also collaborate with Risk-Fraud-Product team
- Able to formulate collection strategy & processes and translate into actionable steps
- Manage multiple collection projects by following standard project management approaches
- Working closely with Data Analytics team & Product Manager in order to deliver output: collection product review & development
- Overseeing and ensure any collection process changes updated into Change Management & Standard Operating Procedures
Qualification
- Have minimum 7 years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
- Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
- Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus
- Have a good understanding in financial services regulatory
- Have outstanding knowledge in Strategic & Process Development and MIS area
- Hands on in technical experience to be able conduct data mining and analyzing large datasets by using SQL and/or have a knowledge in Tableau will be an advantage
- Have an intermediate understanding of AI usage in daily tasks
- Familiar with process documentation and project management (full cycle)
- Fast learner and able to switch fundamental understanding from his/her current industries expertise into Lending Business
- Have a strong people management skills and quick adaptation in new environment
- Able to communicate in English both verbal and written
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