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Chinese Guest Relations Officer (Expatriate) | AYANA BALI
AYANA Hospitality · Bali, Indonesia
Sekilas tentang pekerjaan ini
AYANA Hospitality mencari Mandarin Guest Relations Officer untuk tim Rooms di resort mewah bintang 5 di Bali. Posisi ini ditujukan bagi kandidat berpengalaman minimal satu tahun di posisi yang sama di resort mewah besar.
Tugas utama
- Menyambut tamu berdasarkan daftar kedatangan dan membantu tamu VIP
- Menyiapkan folder sambutan dan memberikan informasi fasilitas serta layanan
- Mengantisipasi kebutuhan tamu dan membangun hubungan baik
- Menangani keluhan tamu dan meneruskannya kepada Guest Relations Manager bila diperlukan
- Memastikan kepatuhan terhadap standar kesehatan dan kualitas
Kualifikasi utama
- Minimal 1 tahun pengalaman di posisi yang sama di resort mewah besar
- Berpengalaman mengoperasikan sistem OPERA
- Diploma di bidang Rooms Division, Hotel Management, atau bidang relevan
- Gelar sarjana diutamakan
- Kemampuan bahasa Korea, Mandarin, Jepang, atau bahasa lain menjadi nilai tambah
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AYANA Hospitality.
Deskripsi pekerjaan
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Minimum of 1 year experience in the same position in a large luxury resort
- Experience in operating OPERA system
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
- Fluent in Korean, Mandarin, Japanese or other languages is advantage
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