Business Operations Associate - Ruangguru Private
Ruangguru · Yogyakarta Office
Sekilas tentang pekerjaan ini
Sebagai Business Operations Associate di Ruangguru, Anda mengelola operasional pembelajaran dan memastikan pengalaman belajar yang lancar bagi sekolah mitra, guru, dan siswa. Posisi ini berlokasi di Yogyakarta Office, ditujukan bagi lulusan sarjana; pengalaman relevan di bidang operasional atau EdTech diutamakan.
Tugas utama
- Memastikan pengalaman belajar berkualitas di sekolah mitra.
- Mengelola distribusi kelas, kehadiran, dan jadwal belajar.
- Memberikan bantuan, informasi pembelajaran, dan panduan produk.
- Mengidentifikasi dan mengatasi hambatan operasional secara langsung.
- Menyederhanakan alur kerja dan berkoordinasi dengan tim lintas fungsi.
Kualifikasi utama
- Sarjana Bisnis, Pendidikan, Komunikasi, Teknik Industri, atau bidang terkait.
- Pengalaman operasional bisnis, manajemen proyek, client success, atau EdTech diutamakan.
- Mampu menggunakan Google Sheets atau Excel dan memahami metrik operasional.
- Memiliki empati serta kemampuan komunikasi dan interpersonal yang kuat.
- Mampu berpikir kritis, mengelola prioritas, dan menuntaskan tanggung jawab.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Job description
- Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project.
- Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
- Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance.
- Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
- Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards.
- Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.
Qualifications
- Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or a related field. Prior experience in business operations, project management, client success, or EdTech operations is preferred.
- Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.
- Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate, etc) and proficient in Google Sheets / Excel.
- Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and internal cross-functional teams.
- Critical thinker and capable of managing dynamic priorities and resolving operational issues on the fly.
- Strong time management skills with a proven ability to take full ownership of school project deliverables from start to finish.
Lowongan ini diambil dari situs karier resmi Ruangguru. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.