[1 month Freelance] B2B Operations & Customer Service - English Academy
Sekilas tentang pekerjaan ini
Ruangguru membuka posisi freelance B2B Operations & Customer Service untuk English Academy selama satu bulan. Peran ini mendukung operasional kelas dan layanan bagi siswa serta orang tua; kandidat minimal sarjana dari jurusan apa pun. Lokasi kerja tidak disebutkan.
Tugas utama
- Mengelola akun WhatsApp dan mendampingi perjalanan pengguna dari awal hingga akhir.
- Menangani keluhan pelanggan serta berkomunikasi dengan orang tua dan siswa.
- Mengumpulkan dan mengelola data Customer Relationship Management.
- Mendukung operasional kelas dan berkoordinasi dengan guru serta tim terkait.
- Membuat laporan sebelum dan sesudah kelas serta mengumpulkan wawasan pelanggan.
Kualifikasi utama
- Minimal sarjana dari jurusan apa pun.
- Berorientasi pada pelanggan.
- Memiliki keterampilan Ms. Excel tingkat menengah.
- Memiliki keterampilan komunikasi, negosiasi, observasi, analitis, dan administrasi yang baik.
- Memiliki growth mindset serta bersedia belajar, berbagi, dan berkolaborasi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Job description
- Whatsapp account administrator
- Advised end to end user journey (Onboarding, Class Preparation, In Class, After Class Activity)
- Handle customer complaints
- Collect and manage Customer Relationship Management data
- Do operations activity to support Class Operations
- Create and manage report for pre and post class
- Do user observation, user interview also gather customer insight
- Collaborate with Education Consultant to help Sales activity
- Coordinate with Teacher and Business&Operations to help Class Operations activity
- Communicate with Parents & Students related to all of Learning activity
- Attend weekly company and division meetings
- Participate in team-building and learning activities
Qualifications
- At least bachelor in any major
- People (customer) oriented
- Intermediate Ms. Excel skills
- Excellent communication, negotiation, observation, analytical, and administration skills
- Have a growth mindset and willing to learn, share, and collaborate with other team member