Warranty Supervisor
HD Hyundai Construction Equipment Indonesia · JAKARTA SELATAN, DKI JAKARTA, ID
Sekilas tentang pekerjaan ini
HD Hyundai Construction Equipment Indonesia mencari Warranty Supervisor untuk mengawasi operasional garansi dan mendukung dealer dalam menangani masalah mesin. Posisi ini berlokasi di Jakarta Selatan, DKI Jakarta.
Tugas utama
- Mengevaluasi dan memproses klaim garansi dari dealer, unit stok, remanufaktur, dan aktivitas Aftermarket.
- Menganalisis masalah teknis berulang dan tren kerusakan pada berbagai model mesin.
- Berkoordinasi dengan PIC Inventory untuk memastikan ketersediaan suku cadang.
- Menyusun Service Bulletin lokal dan HQ serta memberi dukungan teknis kepada dealer.
- Memantau indikator purnajual, kampanye servis, refurbishment mesin, proses remanufaktur, dan administrasi HiMate.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs HD Hyundai Construction Equipment Indonesia.
Deskripsi pekerjaan
As a Warranty Supervisor, you will be responsible for overseeing warranty operations, including evaluating and processing warranty claims submitted by dealers, as well as claims related to stock units, remanufactured components, and Aftermarket (AM) activities. This role will analyze recurring technical issues and failure trends across our products' machine models, coordinate with Inventory PICs to ensure appropriate spare parts availability, and prepare local and HQ Service Bulletins to communicate technical updates and solutions.
The position will also monitor and analyze key after-sales performance indicators, including Mean Time to Repair (MTTR) and Customer Complaint Resolution Rate (CCRR), while providing technical assistance and support to dealers in resolving machine-related issues. In addition, the role will monitor service campaign progress, oversee machine refurbishment activities, handle warranty-related remanufacturing processes, and be responsible for internal system administration and user support for HiMate to ensure smooth warranty operations.